Kia Fayetteville General Sales Manager
About The Position
Crain Kia of Fayetteville is seeking an experienced General Sales Manager who leads from the front, develops people, and runs a disciplined operation. This role is for a leader who believes sustained performance comes from training, accountability, and strong inventory processes , not just desk skills. What This Role Is Really About: Building and maintaining a structured sales process that the entire team follows Training, coaching, and developing Sales Managers and Sales Consultants daily Holding the sales leadership team accountable to activity, standards, and results Ensuring consistency in execution across new, used, and internet operations Driving performance through inspection, follow-up, and continuous improvement
Requirements
- Proven experience as a GSM or Senior Sales Leader in a dealership environment
- Strong background in training and developing sales teams
- Demonstrated ability to hold managers accountable without creating chaos
- Hands-on experience managing used car inventory and reconditioning processes
- Organized, process-driven, and disciplined in execution
- Professional leadership style with clear communication
Responsibilities
- Sales Training & Development Lead daily and weekly training for sales staff and managers
- Coach managers on how to coach — not just desk deals
- Develop repeatable habits around meet-and-greet, fact-find, presentation, trial close, and follow-up
- Ensure new hires are onboarded, trained, and supported properly
- Leadership Accountability Set clear expectations for Sales Managers and enforce them consistently
- Monitor floor activity, customer flow, and CRM engagement
- Inspect what is expected — guest sheets, TOs, follow-up, and closing discipline
- Address performance issues directly and constructively
- Used Vehicle & Reconditioning Oversight Oversee the used-vehicle reconditioning process from acquisition to frontline readiness
- Partner with service, parts, and inventory teams to reduce recon time and expense
- Ensure accurate RO stories, timely approvals, and clean handoffs
- Monitor recon aging, frontline turn time, and vehicle readiness standards
Benefits
- Stable ownership and leadership team
- A culture focused on process over panic
- Opportunity to build, refine, and lead — not inherit dysfunction
- Competitive compensation tied to performance and results
- Long-term career growth within the Crain Automotive Group
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
