Albuquerque Area General Retail Application

Specialized•Albuquerque, NM

12d•Onsite

About The Position

Albuquerque Area General Retail Application ABOUT SPECIALIZED Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized. JOB SUMMARY Specialized is always looking to improve our team in Albuquerque! We’re seeking people with a passion for cycling and experience in bicycle mechanics, retail sales, and rider facing customer service. Interested? Please submit an application! HOW YOU’LL MAKE A DIFFERENCE (duties may be role dependent) Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction Serve as a key point of contact for customer service teams to resolve issues, returns, and escalations Maintain a high standard of customer support aligned with our brand values and rider-first mindset Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way WHAT YOU NEED TO WIN Passion for cycling and the Specialized brand Bike shop experience preferred Bike mechanic experience preferred for Service roles An understanding that quality comes first A current or former retail employee with 1+ years of experience preferred Excellent communication with the ability to effectively interact with riders and team members Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching Able to lift at least 50 lbs. or more and use proper lifting skills TELL ME MORE Competitive health care (Medical PPO or HDHP) Dental Vision Health Savings Account (HSA) Short and Long Term Disability Company sponsored life insurance Optional Term Life Insurance Optional Critical Illness insurance Optional Critical Accident insurance Competitive vacation package 401(k) with match 8 Weeks paid parental leave Paid company holidays Employee discounts on all product Deep partner retail discounts Fitness & Events Reimbursement Employee Assistance Program Commuter Benefits if applicable in state For eligible employees At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location. For additional information on benefits and perks, please visit: https://benefits.specialized.com Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized! See what we are up to on LinkedIn , Instagram , and most importantly, our # DogsofSpecialized .

Requirements

Passion for cycling and the Specialized brand
An understanding that quality comes first
A current or former retail employee with 1+ years of experience preferred
Excellent communication with the ability to effectively interact with riders and team members
Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
Able to lift at least 50 lbs. or more and use proper lifting skills

Nice To Haves

Bike shop experience preferred
Bike mechanic experience preferred for Service roles

Responsibilities

Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
Serve as a key point of contact for customer service teams to resolve issues, returns, and escalations
Maintain a high standard of customer support aligned with our brand values and rider-first mindset
Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way