Phoenix Area General Retail Application

Specialized•Mesa, AZ

10d

About The Position

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized. JOB SUMMARY Specialized is always looking to improve our team in Phoenix! We’re seeking people with a passion for cycling and experience in bicycle mechanics, retail sales, and rider facing customer service. Interested? Please submit an application! We have locations in Mesa, Queen Creek, Gilbert, and Ahwatukee.

Requirements

Passion for cycling and the Specialized brand
An understanding that quality comes first
Excellent communication with the ability to effectively interact with riders and team members
Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
Able to lift at least 50 lbs. or more and use proper lifting skills

Nice To Haves

Bike shop experience preferred
Bike mechanic experience preferred for Service roles
A current or former retail employee with 1+ years of experience preferred

Responsibilities

Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
Serve as a key point of contact for customer service teams to resolve issues, returns, and escalations
Maintain a high standard of customer support aligned with our brand values and rider-first mindset
Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way