General Office Assistants

Villanova University • Villanova, PA

416d • $20,800 - $20,800

About The Position

The General Office Assistant position in the Alumni Relations Office involves providing customer service, managing data, and performing clerical tasks to support the Office of Alumni Relations and University Advancement. The role is designed for undergraduate students, offering up to 20 hours of work per week, with a focus on assisting with alumni inquiries and maintaining office documentation.

Requirements

• Current undergraduate student
• Excellent customer service skills
• Strong written and verbal communication skills
• Comfort communicating with a wide variety of people
• Resourceful problem-solver with consistent follow-through
• Attention to detail and emphasis on accuracy in work
• Ability to exercise discretion, confidentiality, and good judgment
• Ability to initiate and complete tasks with minimal supervision
• Knowledge of Microsoft Word, Excel, and PowerPoint
• Willingness to learn and use new systems like Salesforce and Microsoft Teams

Responsibilities

• Responding to constituent inquiries via phone, email, and in person.
• Driving alumni data updates and requests through appropriate forms and channels.
• Contributing to the development and maintenance of customer support documentation and response templates.
• Conducting research and formatting projects for Alumni Relations staff.
• Performing clerical duties such as preparing mailings and making copies.
• Assisting with bi-annual processes like maintaining collateral gift inventory and organizing the gift closet.
• Following data privacy policies and maintaining confidentiality.
• Other duties as assigned.

Benefits

• Wage rate of $10 per hour
• Opportunity to gain work experience in a professional environment
• Flexible work hours up to 20 hours per week

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Educational Services
• Education Level: No Education Listed