General Merchandise Sales Executive Team Leader

Target•Oak Lawn, IL

21h•$64,000 - $128,000•Onsite

About The Position

Working at Target means helping all families discover the joy of everyday life. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team also leads Food & Beverage and Food Service, ensuring a fresh and food safe experience. Experts enable efficient delivery to guests by owning pick, pack and ship fulfillment work. This role provides knowledge of guest service fundamentals, experience building and managing a guest-first culture, understanding of retail business fundamentals (sales trends, inventory, shopping patterns, pricing, promotions), experience setting and planning department workload, knowledge of competition, and skills in managing, recruiting, selecting, and talent managing hourly team members and leaders.

Requirements

4 year degree or equivalent experience
Strong interpersonal and communication skills
Strong business acumen
Comfortable dealing with ambiguity
Manage conflict, lead and hold others accountable
Relate well with and interact with all levels of the organization
Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
Learn and adapt to current technology needs
Manage workload and prioritize tasks independently
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
Accurately handle cash register operations
Climb up and down ladders
Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Responsibilities

Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impact total store profitability
Manage a team that executes inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all GM areas of the store
Manage a team of experts in operations, accuracy and efficiency
Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work (if applicable)
Create a guest-obsessed culture and lead your team to prioritize the guest experience and deliver on store sales goals
Develop a strategy and utilize your workload planning tools to complete all scheduled workload ensuring you are guest ready at all times
Create a scheduling plan in partnership with your team leaders based off of monthly and weekly business workload and guest traffic
Conduct regular check-ins with your team to ensure completion of tasks and workload
Manage all GM backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve
Oversee Team Leaders workload planning including transitions, revisions and sales plans for all GM areas
Drive fulfillment sales by leading the Fulfillment team to fulfill each order accurately and efficiently and deliver on each guest promise time
Know and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice for our guests
Plan, manage and follow-up on organizational and operational change
Anticipate and identify changes in unique store trends
Develop and coach your Team Leaders to elevate the skills and expertise of the team
Establish a culture of accountability through clear expectations and performance management
Anticipate staffing needs, talent plan and recruit – both long and short term
Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
As a key carrier, follow all safe and secure training and processes
Address store needs (emergency, regulatory visits, etc.)
All other duties based on business needs