General Merchandise Lead

Meijer•Detroit, MI

About The Position

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! The Lead is responsible for overseeing daily operations, ensuring excellent customer service, maintaining inventory, and supporting team members. This role acts as a key point of contact for associates and management, helping drive department performance and uphold Meijer standards.

Requirements

Previous retail or grocery experience preferred.
Strong leadership and communication skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Basic computer skills and familiarity with inventory systems.
Flexible schedule, including evenings, weekends, and holidays as needed.
Ability to stand, walk, bend, and lift up to 25 lbs throughout shift.
Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
Initiates interactions with customers and peers.
Excellent verbal and written communication
Retail or other customer service experience preferred
Creative thinking skills
Ability to influence others
Ability to quickly build rapport and gain customer confidence to create repeat business
Ability to lift, carry, push, pull, bend and twist while handling product
Experience executing plans
Positive influence to create a strong team environment.
A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

Lead and motivate the grocery team to achieve sales and service goals.
Ensure shelves are stocked, organized, and clean.
Train new team members and provide ongoing coaching.
Monitor inventory levels and assist with ordering and receiving products.
Resolve customer questions and concerns promptly and professionally.
Support department manager with scheduling, task assignments, and reporting.
Uphold safety, sanitation, and company policies at all times.
Assist with merchandising, promotional displays, and seasonal resets.
Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
Communicating with team members and assigning daily work tasks.
Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
Operating a register and cash handling when needed.
Operating powered equipment, where applicable.
Participating in period end inventories, where applicable, to help achieve goals.
May be required to act in Lead capacity in other departments throughout the store