General Merchandise Clerk

Hy-Vee • Muscatine, IA

103d

About The Position

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The General Merchandise Clerk provides prompt, efficient and friendly customer service, rotates, faces, and replenishes merchandise, and reviews department status and store displays for cleanliness, product quality and quantity.

Requirements

• No education requirement.
• Over six months to a year of related work experience preferred.
• Possess excellent customer service skills.
• Must have the ability to solve practical problems and interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, and loading or unloading heavy items.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.
• Anticipates product needs for the department on a daily basis.
• Reviews department status for cleanliness, product quality and quantity.
• Checks in product, puts product away, and may review invoices.
• Runs the department registers and receives payment, makes change, etc., where applicable.
• Assists with inventory as requested.
• Maintains displays in the department and throughout the store.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Reports to work when scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: No Education Listed