General Merchandise Associate - Wytheville

The Cole Family of Harley-Davidson Dealerships•Wytheville, VA

34d

About The Position

General Merchandise Associate Location: Harley-Davidson – Wytheville, VA Our family of Harley-Davidson dealerships represents a multi-point dealership family situated in the Southeast and Mid-Atlantic regions. We are a well-established award-winning family of dealerships who takes pride in offering superior customer service and hiring experienced, knowledgeable team members. Are you a Harley-Davidson enthusiast who loves to help others enjoy the Harley-Davidson experience? This could be the job for you! We’re currently looking for a Motorclothes Associate who has a genuine upbeat and energetic personality, who is self-motivated and driven to share Harley-Davidson with our guests! We will train the right people and provide all the tools you need to be successful. An Equal Opportunity Employer Benefits: 401K Paid Vacation & Holidays Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance Health Flexible Spending Account ZayZoon Instant Earned Wages Access Company Discounts Opportunities for growth and professional development

Responsibilities

Provide “Raving Fan” service to all of the dealership’s customers.
Greet customers immediately, in a courteous and friendly manner.
Make all customers feel welcome regardless of race, sex, or creed.
Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
Handle telephone transactions quickly, and courteously.
Point out any sales, specials, or new merchandise to customers.
Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
When accepting check & credit card payments for merchandise purchases, confirm customers’ identification, obtain proper approvals and record them as required.
When accepting cash, verify that all bills are not counterfeit by marking bills $20 or greater with the counterfeit pen.
Keep cash register accurate.
Notify customers immediately when special orders or back-ordered items are received
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.