General Merchandise Assistant Department Manager

Full-time - Entry Level

Des Moines, IA

Food and Beverage Retailers

About the position

At Hy-Vee our people are our strength. We promise 'a helpful smile in every aisle' and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The GM Assistant Department Manager assists customers with questions, special orders, complaints, and problems. This role supervises employees and may be involved in interviewing, disciplinary actions, firing, scheduling, and training. The GM Assistant Department Manager determines product to purchase, orders product, determines pricing and merchandising.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, and loading or unloading heavy items.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction.
• Ensures department standards are met.
• Maintains product knowledge and stays abreast of new trends.
• Sets and resets sales area to promote products to customers.
• Prices product and is aware of department pricing philosophy.
• Handles and satisfies customer and vendor issues on a daily basis.
• Assists with inventory.
• Ensures product is adequately stocked and faced neatly.
• Receives merchandise and verifies shipment.
• Assumes management duties in absence of Department Manager.
• Unloads product, checks product in, verifies accuracy of delivery, and may log invoices.
• Trains new employees.
• Understands and practices proper sanitation procedures.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.

Requirements

• High school diploma or equivalent.
• Over one year up to three years of similar or related work experience.
• Ability to solve practical problems with a variety of variables.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another.

Benefits

• Employee discounts
• Flexible scheduling
• Health insurance options
• 401k plan