General Manager

College Hunks Hauling Junk and Moving - Corp Office • Rockville, MD

75d

About The Position

The role of our General Manager for College H.U.N.K.S. Hauling Junk and Moving is responsible for the day-to-day operations of the local franchise. We are seeking a driven individual that is motivated by client satisfaction and continued success. The ideal candidate will embody the College H.U.N.K.S. core values and deliver world-class customer service and continue to build a strong company culture in our location.

Requirements

• Bachelor’s Degree in Business Management or equivalent/relevant experience.
• 3 years’ experience managing a service industry operation preferred.
• Experience in Sales, Marketing, and Operations/Systems Management.
• Confident and proactive communicator; must be able to manage positive relationships with clients and team members.
• Ability to make informed, data-based decisions and adapt to challenges on the fly.
• Safety and liability conscious.
• Strong leadership skills and the ability to drive process and strategy adoption amongst the team.
• Strong written, verbal, and presentation communication skills.
• Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
• Self-disciplined and able to work under limited supervision.

Responsibilities

• Building and training a team of extraordinary front-line support.
• Maintaining team costs below target by communicating with team members and ensuring everyone is arriving on time, working efficiently, and managing time appropriately.
• Creating and maintaining a fun, safe, winning team environment and culture for all.
• Creating and implementing processes, conducting Welcome/Confirmation calls to clients, investigating Damage Claims, managing Moving Labor to company goals.
• Scheduling crew shifts, inputting metrics for the day, managing truck operations as crews return, ordering marketing supplies, and closing shop.
• Developing partnerships with complementary business focuses, attending networking events, and attending professional organization meetings (NAPO, NASMM, etc.).
• Managing sales team members.
• Managing the business against a budget, reviewing P&L monthly and explaining the 'why' to the leadership team.
• Making operational improvements based on financial data, tracking costs regularly, and structuring systems to achieve financial benchmarks.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees