General Manager

LUV Car Wash • Los Angeles, CA

79d

About The Position

LUV Car Wash was founded in Sept of 2021, and we have rapidly grown to over 80 locations in 6 states, including CA, NV, FL, GA, PA, and NJ. We are looking to add a General Manager to our growing team to help us continue our mission to become the best car wash in the industry.

Requirements

• HS Diploma or equivalent preferred. Bachelor’s Degree in business management, hospitality or related field a plus.
• Minimum of three (3) years management experience required. Management in restaurants or hospitality is highly preferred. Experience in car wash or automotive industry a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.

Responsibilities

• Responsible for all site operations, including recruiting of staff, site safety, facilities management, customer service, driving sales, site compliance, and the development of the car wash team.
• Recruit, train, coach and develop all teammates.
• Create a culture of accountability within your site for LUV’s operational procedures.
• Ensure compliance with LUV onboarding, orientation and training processes for all new teammates.
• Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
• Partner with HR on disciplinary issues including investigations and terminations.
• Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
• Partner with District Manager on budget planning and forecasting.
• Manage incoming inquiries in a timely, pleasant manner.
• Review Paylocity reporting and approve payroll information for all employees on time.
• Complete all necessary checklists to standard and by associated deadlines.
• Ensure teammates are always using prescribed sales scripts and guide-on procedures.
• Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations.
• Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
• Create weekly schedule and manage site labor to LUV Car Wash standards.
• Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service.
• Handle all customer issues/complaints and work with District Manager to resolve all issues in a timely manner.
• Partner with Facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner.

Benefits

• Bonus Eligible
• Overtime Available
• 401K match
• Health Benefits/HSA
• Vision
• Dental
• Life insurance
• Vacation
• Sick Time
• Employee Discount program
• EAP

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED