General Manager

American Reprographics • Austin, TX

149d

About The Position

ARC Document Solutions is seeking a motivated and experienced General Manager to lead our service centers in Miami, FL. This role is ideal for a strong communicator with a positive, objective mindset and a passion for team leadership. You'll oversee operations and sales alignment to ensure exceptional customer service and business performance.

Requirements

• 3-5 years of management experience in the digital printing industry (wide-format color printing is a plus).
• Proven ability to build strong relationships with staff and customers.
• Professional demeanor and commitment to quality.
• Effective problem-solving and cross-departmental collaboration skills.
• Ability to promote company products and services confidently.
• Self-starter with decision-making capabilities.
• Proficient in computer systems and adaptable to new software.
• Able to lift 50 lbs.

Responsibilities

• Oversee daily operations of digital print centers, including production control, customer service, and quality assurance.
• Lead hiring, training, and performance management of staff.
• Manage the financial and operational aspects of the branch.
• Coordinate with regional teams to prioritize workflows and optimize machine usage.
• Monitor staff productivity and operational efficiency.
• Identify and implement cost-saving strategies and process improvements.
• Handle administrative tasks such as invoicing, order processing, shipping/receiving, and inventory tracking.
• Engage in production tasks and maintain customer communication throughout job lifecycles.
• Foster a culture of continuous improvement and best practices.
• Support other departments as needed.

Benefits

• Strong company support and resources.
• Excellent reputation with consistent 5-star customer reviews.
• Competitive compensation.
• Comprehensive benefits: medical, dental, vision, life insurance, and 401(k) with company match.
• Supportive management team invested in your success.
• Caring and collaborative company culture.
• Opportunity to grow within the largest commercial digital printing company in the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Printing and Related Support Activities
• Number of Employees: 5,001-10,000 employees