General Manager

Gold’s Gyms of the Carolinas • Bonita Springs, FL

70d

About The Position

The General Manager is responsible for overseeing the operational and management duties of the gym. This includes managing the gym's operational budget, overseeing the sales process, and evaluating the performance of all gym-related managers. The General Manager will also monitor the hiring, training, and scheduling of all gym staff, train and mentor subordinates, and manage disciplinary actions involving gym employees. Additionally, the General Manager will ensure the highest level of customer service in a high-volume retail environment, make effective decisions regarding customer service issues, plan and promote special events, and ensure the facility is clean and operationally sound.

Requirements

• High School diploma with five years professional experience; college degree preferred
• Fitness industry experience preferred but not required
• Ability to direct sales through outreach programs
• Strong customer service orientation with proven results
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance
• Excellent verbal and written communication skills
• Entrepreneurial spirit with open, participative leadership style
• Strong work ethic, integrity, and professional demeanor
• Associate or Bachelor's degree in business or related field with two years of management experience preferred
• Current CPR Certification

Responsibilities

• Properly manage and maintain gym operational budget
• Oversee the sales process and systems
• Manage, monitor, and evaluate the performance of all gym-related managers
• Monitor the hiring, training and scheduling of all gym level staff
• Train and mentor subordinates
• Delegate, monitor and evaluate responsibilities of sales team through the Sales Manager
• Manage disciplinary actions involving all gym level employees
• Provide and maintain the highest level of customer service
• Make effective decisions regarding customer service issues
• Plan and promote special events for the gym
• Ensure that the facility is clean and operationally sound

Benefits

• Free Gold's Gym Membership to all locations in the Carolinas
• 20% Employee Discount on Clothing and Products
• 401K
• Health Insurance
• PTO
• Commission and bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees