General Manager

Gold's Gym • Los Angeles, CA

386d

About The Position

The General Manager at Gold's Gym is responsible for providing exceptional service to club members while fostering a positive club culture. This role involves assembling and managing a dedicated team, ensuring operational excellence, and driving results in service and fitness categories. The General Manager will also focus on member engagement and community building, while promoting the company's mission of health and wellness.

Requirements

• 3-5 years of progressive management experience supervising 3-10 employees in a team environment.
• 5-7 years of broad retail/hospitality/operations industry experience with a focus on high team member and/or customer turnover.
• Experience managing P&L and trend reports with demonstrated math and analytical skills.
• Success in creating new teams and/or rebuilding teams in a collaborative environment.
• Phenomenal communication skills, with a heavy emphasis on listening.
• Experience in turning around operationally and/or financially deficient departments or teams.
• Demonstrated success managing through defined strategy and delegation.
• High School diploma or equivalent required; Bachelor's degree preferred.
• CPR and AED certification required.

Nice To Haves

• Bilingual preferred
• Fitness industry experience preferred

Responsibilities

• Assemble and manage a fully engaged and high-performing membership team that aligns with company initiatives and culture.
• Ensure that project/department milestones/goals are met and adhere to approved budgets.
• Enforce all club rules, policies, and promote proper execution of all procedures.
• Keep the club fully staffed through review of applications, interviewing, and making hiring recommendations.
• Drive results and continuous improvement in Service and Fitness categories through strong business acumen and relationship building.
• Plan, organize, and coordinate execution of daily/weekly/monthly club functions to maximize profit and loss goals with a member-centric focus.
• Recruit, hire, train, develop, and nurture friendly and inclusive team members to support member needs.
• Position the right team members in roles where they can best impact members' goals.
• Train, develop, and mentor club leaders through observing, coaching, and accountability.
• Problem-solve obstacles with and for your team to guarantee an outstanding member and team member experience.
• Create a culture of trust through delegating to and empowering your team.
• Guide department leaders in establishing goals and achieving club and career goals.
• Instill a sense of common responsibility and teamwork across club functions.
• Collaborate with internal and external partners to continuously grow the member community.

Benefits

• Work in a fun environment with great people
• Great benefits including John Hancock 401k
• Paid Time Off
• Aflac Supplemental Insurance
• Free gym memberships and discounts
• Opportunities to learn and grow within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED