Krispy Kreme-posted 3 months ago
Full-time • Manager
Dalton, GA
Food Manufacturing

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. As a General Manager, YOU are the leader of all thing's doughnuts at our retail location! You will be responsible for all store operations, including overseeing all aspects of production, sales, and human resources. Being the shop leader, you are involved in developing a staff of professional employees, striving to obtain maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products.

  • Serve as a role model for customer-first behaviors according to company standards.
  • Build a team of customer-focused employees through coaching and performance management.
  • Ensure all products meet Krispy Kreme quality standards and guarantee customer satisfaction.
  • Ensure all store physical property is in good working condition.
  • Direct and manage store sales efforts, including Hot Light times, retail sales, fundraising, and suggestive selling.
  • Achieve business plan objectives and profitability according to store operating plan and established financial goals.
  • Demonstrate safety consciousness and promote store safety.
  • Maintain a high level of store sanitation and cleanliness.
  • Handle any customer complaints/concerns in a timely and professional manner.
  • 4+ years' experience in QSR or retail environment in a manager capacity required.
  • Ability to work all necessary work schedules, including holidays/weekends.
  • Effective communication skills, both written and verbal.
  • Steadfast commitment to nurture an equitable, unbiased culture.
  • Clean driving record (3 years).
  • Able to meet DOT Medical Examiner Card eligibility requirements.
  • Must be authorized to work in the US without sponsorship.
  • Weekly Pay
  • Career opportunities- we are growing!
  • Comprehensive benefits (medical, vision, and dental insurance)
  • Employee discount program
  • 401K plan
  • PTO
  • Company events
  • Education Reimbursement
  • Adoption Assistance
  • Life Insurance
  • FSA/HSA Plans
  • Pet Insurance
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