General Manager

Trulieve • Olympia Heights, FL

364d • Remote

About The Position

The General Manager will be responsible for managing personnel, inventory purchasing and tracking, sales goals and bonus targets, as well as the general day-to-day matters for their assigned store. The General Manager should support and motivate employees to perform at their highest while staying in regulatory compliance and follow approved Standard Operating Procedures. You will communicate effectively with all levels of the organization to implement and maintain store goals, protocols, policies, and procedures in accordance with company standards, maximize the SEE philosophy (Speed, Efficiency, Empathy) and maintaining the 'yes' mentality.

Requirements

• Bachelor's degree preferred, four years related experiences and/or training or equivalent combination of education and experience
• Prior management experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Must possess the ability to train, develop and evaluate a team of 40+ employees
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
• Ability to interact with customers and team members respectfully and politely

Responsibilities

• Drives sales and revenue
• Maintain the highest level of presentation, customer service, and compassion to all patients
• Plan and implement strategies to drive service standards and attract new customers
• Coordinate daily customer service operations (e.g., sales processes, orders, and payments)
• Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss.
• Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts.
• Create reports, analyze, and interpret retail data, such as revenues, expenses, and competition
• Conduct regular audits to ensure the store is functionable and presentable
• Review, maintain and update all departmental SOP's and assure that any changes are communicated to employees and the most recent SOP versions are available
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing team members
• Monitor and maintain store inventory
• Communicate with customers and evaluate their needs
• Analyze consumer behavior and adjust product positioning
• Resolve customer complaints/issues
• Research emerging products and use information to update the store's merchandise
• Schedule and analyze employee work times to ensure the store has adequate coverage daily

Benefits

• Comprehensive benefits package including paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Crop Production
• Education Level: Bachelor's degree