About the position
Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our General Managers help bring this vision to life every day for guests of their centers-and have a great time doing so. The General Manager role is an active one where you're on your feet, coordinating multiple team members, and problem-solving in real time. Our General Managers oversee all aspects of how their centers operate, from entertainment to food & beverage sales, to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical job (spoiler alert: it's way better).
Responsibilities
- Help develop financial operational plans/budgets and monitor their performance to achieve your center's financial goals, including driving food & beverage sales.
- Manage the day-to-day operations of your center, scheduling, planning, organizing, and communicating effectively with your team.
- Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards.
- Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly.
- Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise.
- Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied.
- Oversee the management and expansion of your center's Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings.
- An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.
Requirements
- 5+ Years of Management Experience related to full service kitchen, bar, restaurant, and food service operations
- Bachelor's Degree
- Basic business math, accounting skills, and strong analytical/decision-making skills
- Strong Team Player
- Exceptional 'People Developer'
- Customer Service Pro
- Knowledge of POS register systems
- Solid Communication Skills
Benefits
- Healthcare coverage
- Performance-based incentives
- Broad range of other benefits
