The General Manager is responsible to manage and direct the daily operations of an Abby’s Restaurant to assure quality food, sanitation, customer service, and achievement of sales and profit goals. The position closely monitors sales volumes to assure proper staffing levels are maintained so that each customer’s visit to Abby’s is memorable and enjoyable (prompt, efficient, and courteous customer contact in all service areas). Regardless of the time and source, all store-level customer complaints are referred to the Manager who is responsible to personally resolve each situation and diligently apply customer satisfaction programs and procedures. Quality standards for staff, salad bar, restrooms, customer service areas, and overall exterior and interior restaurant appearance and cleanliness are consistently maintained to ensure that customers experience a pleasant eating environment. The position assures that quality standards and food safety are clearly and diligently communicated and reinforced among all staff members. The position circulates throughout the restaurant, contacting customers to monitor food and service quality during peak meal periods. Food and beverage production areas are frequently inspected and observed to ensure products are attractively presented, stored, and served at proper temperatures, and meet portion and preparation specifications. The position coordinates and guides training of subordinate managers and prepares formal performance development reviews for subordinates. The position administers all staff level personnel matters, recommends promotions and transfers, and determines corrective actions and termination. The position is responsible for maintaining the highest level of employee morale and minimizing staff turnover.