Onsite General Manager (Savannah Community)

RealManage•Savannah, TX

34d•$100,000 - $120,000•Onsite

About The Position

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: Integrity: We always do the right thing. Respect: For our customers, employees, and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: More than teamwork; we are part of something special and much larger than any of us. Personal Relationships: We are a professional services company; people do business with people they like. Always Improving: Never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite's fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. Property Summary: Discover a refreshing departure from ordinary living in this Huffines Signature Community - significant, unique, fun, and yet tranquil, but more importantly, it's a way of life! Where the charm and elegance of eras past intertwine with cutting-edge country club life. The General Manager (GM) serves as the Chief Operating Officer of the Home Owners Association. This position has ultimate responsibility for the day to day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry. We are currently seeking a General Manager with outstanding leadership and communication skills, a passion for delivering outstanding guest and member services, strong business acumen, excellent planning, and organizational skills. The General Manager must cultivate and maintain many important relationships for the association including working related governing entities and provide service deliverables while managing effective and fiscally sound operations.

Requirements

Minimum of five (5) years Homeowner Association (HOA) Management experience - Onsite experience required
Experience managing an aging master association with condominium sub associations
Strong interpersonal, supervisory and customer service skills are required.
Able to set priorities, plan, organize, and delegate effectively.
Strong written and verbal communication skills. Must have command of the English language both written and verbal.
Excellent phone etiquette.
Ability to work effectively under time constraints and deadlines.
Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger.
Bachelor's degree preferred. Associates degree or relevant experience required

Nice To Haves

CAM license and CMCA designation preferred
AMS Certification a plus
Hospitality/club management background preferred

Responsibilities

Conduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness and efficiency are met
Maintain a high visible presence within the community and among the team to provide exceptional customer service by promptly addressing all members' inquires, concerns, and feedback
Public charisma and ability to develop positive relationships
Responsible for compliance with all of the community's policies/procedures as defined by the Board of Directors
Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures
Directs the work of all department managers
Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance of the published budget.
Responsible for the timely preparation of monthly financial reports to the Board of Directors
Coordinates the development of long-range and annual business plans aligned with association by-laws and policies
Oversees the impact and effect of association policies/programs/processes. Recommends changes as needed
Monitors quality of association products and services to ensure maximum member and guest satisfaction
Secures and protects all the association assets
Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements
Coordinates with Board of Directors on the development and implementation of all strategic plans
Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies
Evaluates committee activities that report to the General Manager
Ensures compliance with purchasing policies and procedures
Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities
Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
Supports internal controls
Other duties as directed

Benefits

Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High Deductible Medical Plan to be eligible)
FSA
Education Reimbursement
401K matching
Employee Assistance Program (EAP)
11 paid Holidays