General Manager

Pyramid Global Hospitality•Oakland, CA

1d•Onsite

About The Position

Pyramid Global Hospitality is a company that prioritizes its employees, fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing. Their 'People First' culture is evident in their employee development programs, comprehensive benefits, and commitment to building meaningful relationships. They offer health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays, along with ongoing training and development. With over 230 properties worldwide, Pyramid Global Hospitality encourages growth and success for both new and seasoned professionals in the hospitality industry. This role is for the leader of the AC Hotel Oakland Downtown and Residence Inn Oakland Downtown, two properties located in the vibrant heart of Oakland, California. These properties emphasize exceptional service, collaboration, growth, teamwork, and inclusivity. The General Manager will lead these hotels, contributing to a people-first organization and creating exceptional guest experiences within the Pyramid Global family.

Requirements

A proven track record as a successful leader as a hotel General Manager.
A minimum of 7 years of hospitality experience showing progressive growth.
A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
Exceptional leadership and communication skills.
Problem-solving abilities and critical thinking skills.
Commitment to meeting all deadlines.
The flexibility to adapt to varying shifts, including weekends and holidays.
A commitment to maintaining a positive and organized work environment.

Nice To Haves

A minimum of two-years Marriott experience strongly preferred.

Responsibilities

Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
Set long-term goals and objectives for the hotel and work towards achieving them.
Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
Provide guidance, mentoring, and development opportunities to team members.
Encourage teamwork and open communication across all departments.
Oversee all operational departments including front office, housekeeping, accounting, sales, food and beverage, maintenance, and more.
Ensure smooth day-to-day operations by implementing efficient processes and procedures.
Monitor service quality to maintain the highest standards of guest satisfaction.
Create and manage the hotel's budget, allocating resources appropriately to various departments.
Monitor financial performance, analyze variances, and implement corrective actions as needed.
Drive revenue generation through strategic pricing, upselling, and innovative offerings.
Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.
Address guest concerns and feedback promptly, striving for continuous improvement.
Implement initiatives to enhance guest satisfaction and loyalty.
Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
Implement sustainability initiatives to minimize the hotel's environmental impact.
Strong management of capital projects.
Stay updated on local and national regulations related to the hospitality industry and ensure the resort's compliance.
Maintain health and safety standards for guests and staff.