General Manager

Wawa, Inc.•Lexington Park, MD

1d•$75,000 - $90,000•Onsite

About The Position

As the General Manager (GM), you are the ultimate leader of the store, responsible for setting the vision, driving results, and inspiring the team daily. This role involves taking ownership of daily operations, store profitability, team development, and customer satisfaction. The GM's leadership ensures the team works together to achieve performance goals, grow the business, and create an unforgettable experience for customers and Associates. Wawa operates a chain of convenience retail stores across multiple states, offering fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. The company is committed to its Associates' well-being and growth, fostering an environment where everyone can thrive through flexibility and support. Wawa also emphasizes community involvement, with Associates participating in volunteering, charitable giving, and events to build stronger neighborhoods.

Requirements

High School Diploma or GED equivalent
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
Proven leadership experience in fast-paced retail, food service, or fuel environments
Proven ability to coach, develop, and inspire career growth in individuals
Excellent communication, customer service, and relationship-building skills
Highly organized, detail-oriented, and able to manage multiple priorities independently
Skilled in problem-solving, critical thinking, and decision-making
Solid understanding of store financials and their impact on business performance
Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results.

Responsibilities

Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long-term adoption of programs and processes.
Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback.
Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.