General Manager

Element Materials Technology•Huntington Beach, CA

1d•$150,000 - $190,000

About The Position

Element has an opportunity for a General Manager (Front End Operations) to lead all customer-facing and pre-testing operations at our Huntington Beach laboratory. Reporting to the Director, this role is responsible for executing operational plans across receiving, order entry, planning, machining, customer service, and invoicing. The General Manager will drive workflow efficiency, customer satisfaction, and revenue capture, ensuring work is accurately prepared and transitioned to testing operations. This role requires a results-driven leader focused on execution, process discipline, and team performance.

Requirements

Bachelor’s degree (Business, Engineering, Operations or related)
8–12+ years of operations leadership experience
Strong background in workflow management, planning, and customer-facing operation
Strong organizational, problem-solving and conflict resolution skills to effectively establish and maintain two-way communications to understand the needs and concerns of all departments
Proven track record of driving profitability, improving EBITDA

Nice To Haves

Experience in manufacturing, laboratory, or aerospace environment preferred

Responsibilities

Lead end-to-end front-end operations including Receiving, Order entry (OE), Production planning and scheduling, machining, Remnants management, Customer service and invoicing
Ensure efficient flow of work from customer intake through test readiness
Eliminate bottlenecks and improve throughput, turnaround time, and data accuracy
Execute financial targets through accurate billing, forecasting support, and minimizing revenue leakage and rework
Support forecasting and operational planning through accurate pipeline and workload visibility
Manage working capital drivers such as backlog and billing cycle time
Establish a high-performing, customer-centric front-end operation
Ensure responsiveness, accuracy, and professionalism in all customer interactions
Partner with Sales and Account teams to support customer retention and growth
Resolve customer issues quickly and effectively
Lead workforce planning, staffing, scheduling, and daily execution across front-end teams
Provide clear direction, performance management, and accountability
Foster a culture of safety, respect, and operational discipline
Develop team capability through coaching, feedback, and training
Collaborate cross-functionally with Quality, EHS, Finance, HR, Sales, and Technical teams to drive integrated success.
Ensure full compliance with Element policies and applicable local, state, and federal regulations