General Manager - StudioRes by Marriott Clearfield UT

Concord Hospitality Enterprises•Clearfield, UT

3d•$74,000•Onsite

About The Position

Common Oaks Lodging a division of Concord Hospitality is seeking an experienced hotel leader to manage the soon to open StudioRes by Marriott Clearfield UT Resident General Manager position is also available for a reduced salary Salary range is maxed out at $74,000 What will you do? Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing StudioRes Marriott culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Essential Functions: • Verify that service programs are in place and executed against (e.g., Service So Memorable). • Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details. • Review and follow-up on property GSS scores and comments. • Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day. • Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards. • Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals. • Delegate responsibilities for operations and projects to appropriate level of associate. • Prepare for QA audits (i.e., daily and pre-visit activities). • Understand and leverage sales and marketing advantages over competitor properties within market. • Coach and reinforce associate selling strategies that take advantage of property amenities. • Develop innovative means for capturing new streams of revenue through property amenities. • Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data. • Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations. • Maintain Revenue Management Goals • Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report). • Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.). • Keep brand leadership team, owners updated on property performance in the areas of financials, guest satisfaction, and associate engagement. • Prepare and present reports for owners and above property leadership using financial/performance data. • Conduct annual business reviews. • Participate in ad hoc owner conference calls and respond appropriately to owner requests. • Conduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.). • Manage ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.). • Cascade/Deliver training to associates (e.g., Service So Memorable Quarterly Recharge). • Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.). • Facilitate on property activities that communicate and reinforce Residence Inn culture with associates (e.g., Resolution Days, Culture Strength Survey, Culture Council participation, Daily Huddles, etc.). About you Experience - As an ideal candidate, you will possess: • 3 years of experience managing full. limited or select service properties. (Extended Stay preferred) • Experience with Revenue Management and LightSpeed • Professional communication skills, oral and written. • Actively supervises, motivates, and assists with disciplining employees. • Assists with hiring and training of all new employees. • Ability to work in a high-energy and demand environment. • Organization and leadership skills. • Demonstrates strong leadership skills and is a team player. • Works well under pressure. • Can effectively solve problems. A Resident Manager is a manager who lives on the hotel property. He/she is on-call any time of day or night and their purpose is to direct the smooth and profitable running of the hotel. Resident Managers are sometimes known as General Managers who live on-site. The ideal candidate will live on-site, ensuring a high level of guest satisfaction and efficient property performance. This dynamic role requires you to wear many hats to ensure both guests and the property are well cared for. Why Concord and Common Oaks Lodging: Concord Hospitality invests in its associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life harmony, diversity, and it is our commitment to provide the best customer service and quality accommodations possible, in every market we exist. If you are a leader and are looking for a growing, award-winning company to showcase your talents with, and are ready to lead an amazing brand in a great thriving location…..we may be the perfect fit. Apply today!

Requirements

3 years of experience managing full. limited or select service properties. (Extended Stay preferred)
Experience with Revenue Management and LightSpeed
Professional communication skills, oral and written
Actively supervises, motivates, and assists with disciplining employees
Assists with hiring and training of all new employees
Ability to work in a high-energy and demand environment
Organization and leadership skills
Demonstrates strong leadership skills and is a team player
Works well under pressure
Can effectively solve problems
Organized, detailed oriented and able to lead a winning team of passionate and service driven hospitality professionals
Effective in hiring, mentoring and leading a team toward outstanding results
Versed in sales activities as well as excellent customer service delivery
Minimum three years related hospitality management experience required
Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property

Nice To Haves

4-year degree highly preferred
Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
Ability to manage and direct a staff to perform daily job tasks
Conversational Spanish would be beneficial

Responsibilities

managing general property performance
managing and sustaining sales and marketing strategy
managing profitability
managing revenue generation
leads the team in the development and implementation of property-wide strategies
Acts as a steward and key leader for reinforcing StudioRes Marriott culture
Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams
Verify that service programs are in place and executed against (e.g., Service So Memorable)
Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details
Review and follow-up on property GSS scores and comments
Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards
Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals
Delegate responsibilities for operations and projects to appropriate level of associate
Prepare for QA audits (i.e., daily and pre-visit activities)
Understand and leverage sales and marketing advantages over competitor properties within market
Coach and reinforce associate selling strategies that take advantage of property amenities
Develop innovative means for capturing new streams of revenue through property amenities
Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data
Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations
Maintain Revenue Management Goals
Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report)
Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.)
Keep brand leadership team, owners updated on property performance in the areas of financials, guest satisfaction, and associate engagement
Prepare and present reports for owners and above property leadership using financial/performance data
Conduct annual business reviews
Participate in ad hoc owner conference calls and respond appropriately to owner requests
Conduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.)
Manage ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
Cascade/Deliver training to associates (e.g., Service So Memorable Quarterly Recharge)
Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.)
Facilitate on property activities that communicate and reinforce Residence Inn culture with associates (e.g., Resolution Days, Culture Strength Survey, Culture Council participation, Daily Huddles, etc.)