Starbucks General Manager

Cielo Projects•Atlanta, GA

11h

About The Position

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences. The General Manager is truly a partner, as they invest in the restaurant for which they are ultimately responsible. Whether leading an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. You demonstrate a passion for the Guests’ overall experience through the selection, development, and motivation of associates. Your commitment to running an efficient and profitable restaurant is evident by maintaining the highest standards and unwavering support for the entire staff. In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect, free of harassment, is expected.

Requirements

3 to 5 years of experience in a full-service restaurant.
Obtain and maintain current ServSafe Food Manager certification within six months of hire or promotion.
Ability to lift at least 25 lbs and perform essential physical tasks such as standing, bending, reaching, climbing ladders, and walking long distances.
Ability to stand for extended periods and work in varying temperatures.
Proficiency in restaurant functions including food planning and preparation, purchasing, sanitation, security, personnel management, recordkeeping, and reporting.
Willingness to work varied shifts in a 7-day/365-day team-oriented environment based on business needs.
Proficiency in reading, writing, Microsoft Office Suite, and mathematics.

Nice To Haves

Bachelor of Science in hotel/restaurant management preferred; equivalent experience and education considered.

Responsibilities

Provide courteous, friendly, and efficient service with a smile to customers and team members at all times.
Embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), and recognize and satisfy all restaurant guests.
Provide 100% support and commitment to achieving the company’s strategic goals, including profitable growth, guest satisfaction, and associate engagement.
Responsible for executing the location/brand standards as designed, taking ownership of the restaurant, and providing leadership to the team.
Ensure all guests receive an exceptional experience and create a culture where employees are empowered to do the same.
Develop and mentor the Management Team as well as hourly employees, acting as a role model and teacher.
Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.
Inspire and mentor all team members to reach their full potential.
Develop bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high-performing team members and managers.
Consistently recognize team members when they excel.
Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures.
Source high-potential candidates using a variety of recruiting avenues. Ensure each candidate is screened using approved interview guides.
Ensure all direct reports complete all compliance-based and brand-specific training by the due date.
Set clear performance goals and expectations for your team, following up consistently and providing ongoing feedback.
Ensure performance evaluations and associate coaching are delivered on a timely basis.
Drive associate engagement through a variety of methods, including the annual engagement survey. Be an active listener and leader, holding regularly scheduled meetings to assess team morale and make necessary adjustments.
Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and service, responding to guests with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests.
Role model the behaviors and service expectations you have of your team.
Maintain a professional restaurant image, including cleanliness, food quality and presentation standards, and dress code.
Be a visible presence—available to members of the management team, hourly associates, guests, and airport partners. Monitor team and operational performance, making adjustments as necessary.
Create a culture that promotes a safe and healthy environment.
Ensure all HACCP-related initiatives are followed and enforced. Maintain sanitary practices for food handling, cleanliness, and maintenance of kitchen and dining areas.
Ensure consistently high quality of food preparation and service.
Ensure all opening and closing checklists are used and take appropriate disciplinary action when they are not.
Verify that all nightly, weekly, and monthly closing procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry.
Analyze financial data daily and take appropriate action to maintain profitability.
Ensure schedules maximize sales and guest satisfaction while meeting labor and payroll goals as a percentage of sales.
Maintain acceptable food cost percentages by overseeing food and beverage purchasing, quality, and cost control.
Ensure recipe and portioning standards are followed to minimize costs.
Monitor supply purchases, utility usage, and miscellaneous expenditures, making adjustments to ensure profitability.
Ensure payroll-related administrative duties are completed accurately, on time, and in accordance with company policies.
Ensure proper security and loss-prevention procedures protect associates, guests, and company assets.
Maintain a safe working and guest environment to reduce injury risk and complete accident reports promptly when needed.
Review financial information frequently with the management team to support achievement of financial goals.
Maintain thorough understanding of all hardware and software systems used, including inventory, purchasing, forecasting, scheduling, timekeeping, email, and electronic filing systems.
Adapt readily to fast-moving, ever-changing circumstances using strong problem-solving skills and resourcefulness.
Respond to key observations with innovation and collaboration to drive departmental success.
Complete job requirements efficiently with urgency, task consolidation, delegation, and empowerment of others.
Be self-driven, able to work independently, and committed to doing the right thing.
Ensure compliance with operational standards, company policies, and all applicable laws and ordinances.
Sustain performance under stress, including tight deadlines and detailed questioning.
Role model accessibility and open communication for leadership, direction, and motivation.
Remain open-minded to feedback.
Demonstrate self-confidence, poise, charisma, and strong interpersonal skills to function effectively within a team.
Exhibit team-player mindset and quick learning ability in a dynamic, fast-paced environment.
Show leadership courage and the ability to coach both direct reports and peers.