General Manager

EOS • Kennebunkport, ME

6d

About The Position

Kennebunkport Resort Collection is a portfolio of ten distinctive hotels and seven award-winning restaurants located along Maine’s scenic coast. Known for its commitment to exceptional hospitality, thoughtful design, and authentic guest experiences, KRC blends the individuality of each property with consistent operational excellence, strong brand standards, and a deep connection to the local community. The General Manager provides visionary leadership and hands-on oversight for Hidden Pond, Tides Beach Club, Cape Arundel Inn, and Goose Rocks Beach House, ensuring each property delivers an exceptional, memorable guest experience rooted in genuine hospitality. This role demonstrates service excellence, cultivates strong and inspired teams, and upholds the unique character and standards of each property while maintaining operational consistency across the portfolio. The General Manager is responsible for the selection, training, and development of key leadership roles within the resort and for constantly monitoring staff performance in all phases of service and job functions. This role must ensure the profitability of all departments to achieve the budgeted objective. The GM will provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating, and maintaining a unique guest experience, executing brand standards and building awareness of hotel and brand in the local community. JOB SUMMARY: Leading and supporting all departments within the resort to ensure all policies and procedures and standards are being met. Interacting positively with guests promoting the features and amenities of the resort Monitoring all aspects of the hotel operation and rectifying any deficiencies with respective personnel. Maintaining profitability of each department Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results. Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share. Lead capital plans and asset management initiatives, including working with ownership to maintain or improve property’s market leadership position. Evaluating cost effectiveness of all aspects of the operation Developing cost savings and profit enhancing measures across the resort Providing support to the executive committee and leadership group Manage the overall seasonal demand strategy in partnership with the hotel’s revenue team. Drive improvement in guest satisfaction goals. Establish and implement appropriate service recovery guidelines and services and programs to ensure complete guest satisfaction and exceed guest expectations. Respond to guest complaints or concerns in a prompt and professional manner. Ensure the effective operation of the hotel through the direct supervision of the operations leadership team. Manage the appearance, condition, and preventive maintenance of the physical hotel through the direct supervision of the Director of Engineering. Develop, implement and monitor employee succession planning to ensure future bench strength. Establish performance and development goals for employees and provide mentoring, coaching and regular feedback. Enforce hotel standards, policies, and procedures are in place within the hotel departments. Ensure compliance with federal, state and local laws. Attend departmental and/or corporate meetings and training sessions as required. Demonstrate a team-focused attitude and encourage collaboration. Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures. Attend meetings and training sessions as required. Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

Requirements

• 8-10 years management experience, hotel/lodging environment highly preferred
• Four-year degree in related field preferred
• Strong understanding of lodging operations; reservations, appropriate guest service etiquette, etc.
• Independent and branded hotel experience (limited and full service) preferred.
• Strong prior experience in sales and marketing and food and beverage is preferred.
• Successful completion of satisfactory background check
• Demonstrates natural leadership qualities with a positive, team-focused attitude
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• The candidate must have excellent communication skills, both verbal and written and good computer and budget analysis skills.
• Expresses sincere enthusiasm for the role and passion for the role.
• Must know how to prioritize, delegate, and respond in a timely fashion.
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Responsibilities

• Leading and supporting all departments within the resort to ensure all policies and procedures and standards are being met.
• Interacting positively with guests promoting the features and amenities of the resort
• Monitoring all aspects of the hotel operation and rectifying any deficiencies with respective personnel.
• Maintaining profitability of each department
• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.
• Analyze financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximize market share.
• Lead capital plans and asset management initiatives, including working with ownership to maintain or improve property’s market leadership position.
• Evaluating cost effectiveness of all aspects of the operation
• Developing cost savings and profit enhancing measures across the resort
• Providing support to the executive committee and leadership group
• Manage the overall seasonal demand strategy in partnership with the hotel’s revenue team.
• Drive improvement in guest satisfaction goals.
• Establish and implement appropriate service recovery guidelines and services and programs to ensure complete guest satisfaction and exceed guest expectations.
• Respond to guest complaints or concerns in a prompt and professional manner.
• Ensure the effective operation of the hotel through the direct supervision of the operations leadership team.
• Manage the appearance, condition, and preventive maintenance of the physical hotel through the direct supervision of the Director of Engineering.
• Develop, implement and monitor employee succession planning to ensure future bench strength.
• Establish performance and development goals for employees and provide mentoring, coaching and regular feedback.
• Enforce hotel standards, policies, and procedures are in place within the hotel departments.
• Ensure compliance with federal, state and local laws.
• Attend departmental and/or corporate meetings and training sessions as required.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

Benefits

• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of 3+ months paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Gold Card annual complimentary restaurant allowance for managers
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Relocation assistance to temporary employer housing
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture
• Company-funded Employee Assistance Program for life and mental health resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager