General Manager

Mammoth Holdings LLC•Slidell, LA

About The Position

Each of our sites is a unique representation of the service that we love providing to customers, and the culture that drives us to do so each day. As a General Manager, you’ll get an opportunity build and develop the teams that we're known for at Mammoth Holdings. You’ll oversee operations at a site level, ensuring everything runs smoothly, from managing team performance, maintaining our top-of-the line car washes, and though these, delivering a stellar customer experience. If you're a dynamic leader with a proven track record of driving growth, optimizing team performance, and delivering exceptional customer service, then you're who we want to apply to this role. We view General Managers as ambassadors of our brand to their surrounding communities, so if you have a true entrepreneurial spirit and are eager to help build our presence in your community, then you'll thrive here. You'll be rewarded as such as well - our General Managers participate in a lucrative bonus program that can earn up to six figures annually. You’ll work closely with your regional Director of Operations to implement local sales strategies (through both design and training), optimize site performance, and ensure your team is delivering on our commitment to quality service. This is an exciting opportunity to lead a site, collaborate with multiple teams, and drive the success of a growing company in an important leadership position.

Requirements

Proven ability to lead operations, preferably in a high-volume, customer-focused service environment.
Share our commitment to a sales-driven culture, and have previously led and trained teams to promote sales initiatives through superb customer service.
Talent for optimizing team performance, coaching and developing team members to achieve their best.
Understand how to engage in sales and marketing strategies to drive customer growth and improve a site's online reputation.
Skilled at adapting quickly to changing business needs, including flexing labor during peak times and ensuring the team is always prepared for success.
Excellent communication skills and can lead cross-functional teams (including contracted services and technical support) to work collaboratively toward operational goals.
Experienced in managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high standards for site condition.
Leadership philosophy that emphasizes empowering team members, rather than micromanaging responsibilities.
Passionate about community engagement and representing the company in local outreach and marketing efforts.
Driven to maintain a high standard of customer service and have a track record of building and leading strong, cohesive teams.
Will perform all other duties and tasks as assigned by the supervisor/manager to meet business needs.