General Manager for New Location

Scenthound Northwest Houston•The Woodlands, TX

1d•$37,000 - $42,600

About The Position

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This position requires: Management experience Customer service experience (retail, restaurant, memberships) Strength to lift up to 70 pounds; stamina to stand for long periods of time Reliable transportation Willingness to work in a smoke-free environment

Requirements

Management experience
Customer service experience (retail, restaurant, memberships)
Strength to lift up to 70 pounds; stamina to stand for long periods of time
Reliable transportation
Willingness to work in a smoke-free environment
Effective communication with team members and dog parents
Leadership, coaching, mentorship
Recruiting, hiring, and creating a happy and effective team
Problem-solving
Attention to detail
Time-management – ability to make an efficient schedule
Computer/ technology proficiency
Accountability; hold oneself and others to a high quality of services

Responsibilities

Drive membership sales through health and wellness education
Maintain a knowledgeable team that prioritizes dog wellness and safety
Provide leadership, guidance, and mentorship for the Scenter employees
Drive employee development through leadership, training, and performance reviews
Uphold quality standards through hands-on participation, employee audits, and training
Promptly and accurately communicate information from upper management to your team
Identify when/where help is needed and provide assistance to keep Scenter on schedule
Create an environment conducive to teamwork, open communication, and Scenthound values
Manage client expectations; Resolve customer concerns
Ensure the safety of dogs and team members at all times
Adhere to Scenthound sanitary and cleaning practices