General Manager - Orlando Metro (Future Opportunities)
About The Position
At Salt & Straw, we don’t just serve ice cream — we create unforgettable experiences rooted in creativity, care, and genuine hospitality. Our shops are powered by incredible people, and we’re always on the lookout for great leaders who are excited to grow with us and help shape the experience in our shops, today and into the future. This posting lets you raise your hand for future General Manager roles in the Orlando Metro area. When a shop opportunity opens up, we’ll reach out directly with more information so you can take the next step and formally apply.
Requirements
- Have 3+ years of food service, hospitality, or retail experience
- Have managed teams of 10+ in a fast-paced environment
- Know how to train, develop, and support people with care and clarity
- Love building team culture and delivering excellent guest experiences
- Are ready to own both the people and operational sides of a shop
- Are 18+ and available to work evenings, weekends, and holidays
Responsibilities
- Oversee daily operations, including scheduling, payroll, inventory, and facilities, making every detail count
- Hire, train, and develop a high-performing team of Shift Coordinators and Scoopers, sharing human kindness and building strong foundations
- Set clear expectations and coach your team with generosity and consistency, creating a culture where people show up fully and support one another
- Deliver hospitality rooted in curiosity and care, transforming everyday moments into moments of wonder for guests and teammates
- Use data and insights to drive results in sales, labor, and guest experience, asking good questions and acting with thoughtful curiosity
- Navigate challenges, celebrate wins, and help your team grow with clarity and compassion
- Strengthen community relationships and represent Salt & Straw as a thoughtful, generous presence in your neighborhood
- Collaborate with cross-functional teams to support the success and sustainability of your shop
Benefits
- Competitive hourly rate + up to 20% quarterly bonus potential
- Everyday Pay: Access earnings before payday
- Free 24/7 mental health support (for you & your family)
- Medical, dental & vision insurance starting your first month
- Paid time off (2+ weeks to start) + 12 paid holidays
- Educational assistance: Up to $1,800/year
- Pet insurance
- 30% team discount + early access to new flavors
- 401(k) + company match
- Paid parental leave
- Additional coverage options: Life, disability, FSA
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
