General Manager

Jersey Mike's • White Hall, WV

2d

About The Position

Jersey Mike's Subs is seeking a driven, people-focused General Manager to lead one of our BRAND NEW Jersey Mike’s Subs locations. This is a high-impact leadership role for someone who is passionate about developing people, delivering exceptional customer service, and running a profitable business through strong systems and culture. Our General Managers are leaders first. You will be entrusted with building a winning team, creating memorable customer experiences, and driving results through training, accountability, and fun.

Requirements

• A strong leader who thrives in a fast-paced environment
• Passionate about developing people and building culture
• Organized, disciplined, and systems-driven
• Customer-focused with high standards
• Ready to lead by example and have fun doing it
• 5–6 days per week
• 50 hours per week (possibly more during openings or peak seasons)
• Available to handle store-related issues as needed

Responsibilities

• Increase Sales
• Create customers, keep customers, and grow customers
• Deliver outstanding product quality, speed, and service
• Consistently “wow” customers by exceeding expectations
• Execute local store marketing initiatives
• Control Costs & Drive Profitability
• Review financials weekly and focus on key performance drivers
• Train and execute proven systems consistently
• Understand that training is constant—it’s not optional
• Build a Positive, Winning Culture
• Lead with a servant leadership mindset
• Set clear expectations and direction for the team
• Be fair, consistent, and accountable
• Recognize and reward top performers
• Challenge, develop, and grow every team member
• Create a workplace that is challenging, rewarding, and fun
• Develop People
• Invest time and energy into individual growth
• Personally train team members daily
• Treat every team member as a future leader
• Conduct written evaluations twice per year
• Use established training systems
• Inventory & Ordering
• Complete inventory every Monday by 10:00 AM
• Maintain accurate inventory in CrunchTime
• Review and report variances weekly
• Place Sysco, Pepsi, and snack orders on schedule
• Never run out of product or work out of the meat case
• Scheduling & Labor Control
• Create schedules two weeks in advance
• Maintain hourly labor below 17%
• Schedule based on business needs
• Ensure management coverage for dinners
• Fix time punch errors daily in Harri
• Staffing & Management
• Hire, train, and terminate team members following proper procedures
• Ensure all hiring and onboarding requirements are met
• Staff proactively based on sales and seasonality
• Personally train all openers and closers
• Store Operations
• Lead all daily operations and checklists
• Maintain a clean, fully stocked, and organized store
• Ensure compliance with Jolt checklists and procedures
• Oversee bank deposits and production reporting
• Communicate equipment and maintenance needs promptly
• Customer Service
• Know at least 25 customers by name and order
• Maintain a fully staffed and focused front line
• Train team members to provide exceptional service
• Create long-lasting customer experiences
• Catering
• Help grow catering sales
• Build and maintain catering client relationships
• Communicate and execute large orders flawlessly

Benefits

• Competitive compensation
• Two (2) weeks of paid vacation
• Paid holidays: Christmas, Easter, and Thanksgiving
• Leadership development and growth opportunities
• A positive, team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees