General Manager - Penn Hills (PA0515) (67740)

MODWASH LLC•Penn Hills, PA

21h•Onsite

About The Position

The General Manager (GM) is the CEO of their ModWash site, holding full responsibility for the site’s people, performance, culture, and profitability. They are expected to operate with an ownership mindset, making daily decisions that drive long-term success while fully supporting ModWash standards, values, and strategy. This role involves owning results, developing leaders, safeguarding the brand, and continuously improving operations, essentially thinking and acting like a business owner.

Requirements

Ability to create and maintain a positive, team-oriented work environment
Ability to attract, recruit, train, and develop all attendants, key holders, and assistant general manager
Trained to perform preventive maintenance and repairs equipment
Ability to manage chemical inventory, scheduling, labor costs, and equipment functionality
Ability to perform required administrative duties including disciplinary action, terminations, scheduling, employee relations and life cycle recruiting
Ability to continuously seek ways to improve the business
Ability to ensure compliance with legal requirements and company policies and procedures
Ability to ensure that safety and security are emphasized, practiced, and periodically reviewed, and that employees are trained in appropriate responses
Strong sales mindset to lead the team, driving performance and guest experience
Ability to participate in the hiring and training of hourly team members
Ability to conduct performance evaluations that are timely and constructive
Ability to handle discipline and termination of employees as needed and in accordance with company policy
Ability to work outdoors in all weather conditions and seasons (heat of the summer, cold of the winter)
Ability to be on your feet for extended periods of time/the entire work shift
Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
Ability to carry, lift, push, pull, and move up to 50 pounds
Alert and able to maneuver around moving vehicles and equipment
Ability to safely climb and maneuver a 12ft ladder
Ability to respond quickly to sounds
Ability to move safely over uneven terrain and in confined spaces
Ability to see clearly and respond to dangerous situations
Ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot

Responsibilities

Own site level P&L results including labor, revenue, expenses, membership growth, and guest satisfaction
Solve site-level problems rather than escalating by default
Hire, develop, and retain a winning team
Build future leaders, not just fill shifts
Set the tone for culture, expectations, and execution
Make real-time operational decisions
Adjust staffing, priorities, and execution to meet business needs
Operate within company guardrails, but lead decisively
Be the face of ModWash in the community
Protect and elevate the brand with every guest interaction
Take pride in the site as their business
Create and maintain a positive, team-oriented work environment
Attract, recruit, train, and develop all attendants, key holders, and assistant general manager
Perform preventive maintenance and repairs equipment
Manage chemical inventory, scheduling, labor costs, and equipment functionality
Perform required administrative duties including disciplinary action, terminations, scheduling, employee relations and life cycle recruiting
Continuously seek ways to improve the business
Ensure compliance with legal requirements and company policies and procedures
Ensure that safety and security are emphasized, practiced, and periodically reviewed, and that employees are trained in appropriate responses
Lead the team with a strong sales mindset, driving performance and guest experience
Participate in the hiring and training of hourly team members
Conduct performance evaluations that are timely and constructive
Handle discipline and termination of employees as needed and in accordance with company policy