General Manager - Lucas Oil Stadium

Sodexo Live! (Salary)•Indianapolis, IN

5d•Onsite

About The Position

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. Location: We are seeking an experienced General Manager for Lucas Oil Stadium in Indianapolis, IN. Unit Description: Lucas Oil Stadium is a premier, multi-purpose sports and entertainment venue located in Indianapolis, Indiana, and home to the Indianapolis Colts!! With a seating capacity of approximately 67,000 (expandable to over 70,000), the stadium hosts a wide range of high-profile events including NFL games, NCAA championships, concerts, conventions, and large-scale corporate events. Job Overview: The General Manager oversees all aspects of the Sodexo Live! operation within the stadium, including financial performance, team leadership, client relations, and service execution. This role is responsible for driving revenue growth, maintaining cost controls, ensuring compliance with safety and quality standards, and delivering exceptional guest experiences at every touchpoint. The GM leads a diverse workforce of full-time managers and event-based staff, fostering a culture of engagement, accountability, and continuous improvement. Success in this role requires strategic planning, strong partnership with stadium stakeholders, and the ability to execute seamlessly during large-scale, high-profile events.

Requirements

Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
A minimum of 5 years of previous senior leadership experience within a diverse, contract-managed food and beverage sports entertainment environment.
Proven success in leading large teams and focus on exceptional client relationships and customer service.
Strong financial acumen and managing multimillion-dollar operations.
Passion for sports, entertainment, and creating unforgettable guest experiences.
Ability to thrive in a fast-paced, high-profile environment.
Demonstrated success in interfacing with a variety of organizational functions and departments.
Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
Self starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business.
Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
Hours may be extended or irregular to include nights, weekends and holidays.

Responsibilities

Leads all operations including concessions, catering, suites, clubs, and special events for the stadium.
Provides hands-on leadership and direction to department heads and staff.
Fosters relationships with the Colts organization, vendors, and community partners.
Champions innovation in service delivery, technology, and fan engagement.
Manages the financial performance of the venue through effective control of expenses and through the development, analysis and implementation of budgets, sales plans and forecasts.
Participates in the recruitment, selection and training processes as needed.
Identifies and responds to client and customer feedback and assists in escalated situations as necessary.
Ensures compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.