General Manager- St. Louis Lambert International Airport (STL1)
About The Position
The General Manager is pivotal in overseeing the airport's overall operations and management. This position involves strategic planning and coordination of various departments, including ground handling, passenger services, maintenance, and security, to ensure efficient and safe airport operations. You are responsible for liaising with airline partners, regulatory bodies, and government agencies, ensuring compliance with aviation regulations and standards. You will also focus on financial management, business development, and customer satisfaction to enhance the airport's reputation and profitability.
Requirements
- 18 years of age or older
- Eligible to work in the United States
- 3+ years of experience in airport or aviation management, including leadership roles
- Pass a background check and drug screen
- Strong understanding of aviation regulations, operational safety, and security protocols
- Proven track record in strategic planning, financial management, and team leadership
- Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook
- Communicate effectively in English (reading, writing, speaking)
- Must have a valid state-issued driver’s license with an acceptable driving record
- Ability to access and interpret information in print and electronically, including the use of adaptive technologies or methods as necessary
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
- Must be flexible to work extended hours on occasion to support our field operations
Responsibilities
- Oversee all operational aspects of the company, including ground handling, customer service, and maintenance
- Develop and implement strategic plans to enhance operational efficiency and customer satisfaction
- Manage and lead a diverse team of department heads and supervisors
- Monitor operational performance against key performance indicators and objectives
- Liaise with airlines, airport authorities, and regulatory bodies to ensure compliance and effective collaboration
- Drive business growth through innovative service offerings and strategic partnerships
- Oversee financial management, including budgeting, forecasting, and financial reporting
- Ensure adherence to industry regulations and safety standards across all operations
- Handle crisis management and emergency response planning
- Foster a company culture focused on safety, quality service, and continuous improvement
- Manage customer relations and address escalated customer service issues
- Direct human resources activities, including recruitment, training, and performance management
- Stay informed of industry trends, advancements, and competitive landscape
- Represent the company in industry events, conferences, and public forums
- Lead initiatives to enhance sustainability and environmental responsibility in operations
- Exemplify PrimeFlight customer service and safety standards
- Perform any additional duties as assigned by management
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Paid time off
- Growth potential
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
