General Manager | Scranton PNC Field

Legends Global • Scranton, PA

2d • Onsite

About The Position

Legends Global is seeking a dynamic and results-driven General Manager to lead all Food & Beverage (F&B) operations for the PNC Field is a 10,000-seat minor league baseball stadium that is located in Moosic, Pennsylvania, in the Scranton/Wilkes-Barre area. This role is responsible for the operational excellence, and financial performance of all concessions, premium hospitality, catering, and special event F&B services within the venue. The General Manager will drive guest experience, revenue growth, and team development while ensuring best-in-class service standards. The ideal candidate is dependable, proactive, and thrives in a lively, team-oriented atmosphere, with a passion for leading teams and creating enjoyable experiences for fans and visitors.

Requirements

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
• Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative, leadership and management skills
• Customer service oriented with the ability to interact with all levels of Legends and management
• Must be available to work extended hours due to business requirements including late nights, weekends and holidays
• Must be able to work in a team environment
• Experience with Appetize and NCR/Quest point-of-sales systems is required
• Must have sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays including all games and major stadium events.

Nice To Haves

• Knowledge of accounting policy and procedures is preferred.
• Experience in a union work environment preferred.
• Bachelor's degree preferred with a minimum of 5-7 years of management experience in the contract foodservice industry, with at least 3 years in premium services or the equivalent, in a sports and entertainment venue.

Responsibilities

• Lead and oversee all day-to-day F&B operations across concessions, suites, clubs, and catering services.
• Develop and execute strategic plans to drive revenue growth, profitability, and per-cap spending.
• Ensure exceptional guest experience through quality food, service efficiency, and innovative offerings.
• Manage full P&L responsibilities, including budgeting, forecasting, and cost controls.
• Recruit, train, and develop a high-performing team of managers, supervisors, and hourly staff.
• Implement and maintain Legends’ operational standards, policies, and service protocols.
• Collaborate with culinary leadership to design menus that reflect local tastes and trends.
• Optimize staffing models and labor management to align with event demands and financial targets.
• Establish strong partnerships with the Client, venue leadership, and local stakeholders.
• Oversee inventory management, procurement, and vendor relationships.
• Ensure compliance with all health, safety, sanitation, and alcohol service regulations.
• Analyze sales data and guest feedback to continuously improve offerings and operations.
• Lead execution of game days, concerts, and special events with a focus on operational excellence.
• Drive premium hospitality experiences, including VIP areas, suites, and private events.
• Champion a culture of accountability, inclusivity, and continuous improvement across the team.
• Maintain a pleasant and collaborative attitude towards customers, co-workers, and management.
• Adheres to the Legends Global and venue company policies.
• Complete other duties assigned by management.
• Available to work non-traditional hours (Nights, Weekends & Holidays)

Benefits

• Competitive salary plus bonus potential commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees