General Manager(05280) - 19841 Northwest 2nd Avenue

Domino's Corporate•Miami, FL

1d•Onsite

About The Position

The General Manager is responsible for overseeing the daily operations of a single restaurant. This role provides overall leadership and supervision for operations and the store team members, and is accountable for achieving operational standards, food safety, profitability, and creating an inclusive and engaged environment. Key responsibilities include managing store operations to drive results, recruiting, developing, and retaining talent, ensuring food and team member safety, providing best-in-class customer service, and operating and troubleshooting technology.

Requirements

Prior experience in a management role or similar experience required
Customer Service experience required
High School equivalent education level
Valid drivers license required
Proven ability to lead by example and ensure accountability from a team
Proven ability to problem solve and resolve customer concerns and/or complaints
Strong decision making and conflict resolution skills
Proven ability to set goals and set up plans to achieve them
Proven ability to work as a part of a team to achieve a common goal
Experience managing a P&L, food cost, and labor (ability to add, subtract, multiply, and divide accurately and quickly)
Excellent verbal, written, and communication skills
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Must embody Domino’s Values; Do the Right Thing; Put People First; Create Inspired Solutions; Champion our Customers; and Grow and Win Together

Nice To Haves

Fast food/quick service restaurant experience preferred

Responsibilities

Manage P&L to meet operational goals and budget including EBITDA, ADT, OER, PCYA, CSAT, Food, Labor and more.
Manage and improve service times
Ensure store is meeting operational excellence at all times; complete self-operations evaluation reports, and train in-store managers on process to ensure food, safety, etc. are up to meeting or exceeding standards
Track and monitor CSAT and make operational adjustments
Drive top-line sales and bottom-line results through local store marketing, new customer acquisition and orders and customer loyalty
Manage food and labor to goal and identify opportunities to correct waste
Set and communicate store goals with in-store managers and team
Lead and delegate responsibilities and tasks, leveraging each team member’s strengths (i.e. prepping food, cleaning/sanitation, stocking boxes, etc.)
Ensure store is operating efficiently during all business hours, including being fully prepared for open, rush, and close
Oversee inventory management and food safety to ensure accuracy and efficiency; ensure employees are following procedures for shelf life and product dating
Oversee and train team members and managers on how to properly checkout at the end of a shift to ensure proper cash management and compliance
Coach the team on upselling orders
Identify and correct potential problems before they occur
Manage all store recruiting activities and Applicant Tracking System (ATS) to schedule, interview, and hire new team members
Conduct interviews and assess candidate fit for in-store positions
Manage new hire orientation and onboarding process while staying compliant with all labor laws
Ensure staffing meets business needs
Train and develop Assistant Managers on operational excellence and people practices
Assess talent and provide coaching, feedback and development; partner with MCO and Human Resources to follow progressive discipline philosophy
Manage and enforce training completion for all store team member’s
Consistently set clear expectations and hold others accountable to them
Communicate openly, constantly, and consistently with the team
Recognize team members and celebrate successes
Drive engagement, inclusion and retention in accordance with our Domino’s values, policies and procedures
Create a positive environment in your store that results in high team member engagement and retention
Promote team member safety inside and outside of the store by consistently communicating the importance of safety
Ensure all procedures for safety and security incidents are being followed and executed
Ensure all safety incidents are reported to the Safety Hotline
Ensure store is meeting all food safety standards
Identify high-risk practices and implement changes to reduce risk of injuries and incidents
Partner with Safety & Loss Prevention on any safety related concerns or incidents
Ensure delivery experts are following all cash and food safety procedures; by conducting call backs, using lock boxes, and following safe delivery protocols
Monitor, prevent, and react to any shortages in the store
Coach team members on proper cash handling and deposit procedures
Ensure the deposit (armored car service, or TMs to the bank) is being completed safely and accurately
Build relationships with frequent customers, local business, schools and identify new partnerships in the community
Review and respond quickly to customer feedback; manage all customer care complaints and online feedback channels
Ensure all team members are providing excellent customer service
Monitor team performance from a customer’s point of view and recognize good performance from the team
Ensure all team members remain in proper image throughout duration of their shift
Lead the change management effort that is associated with all technical innovation
Train team members on current and new technology and ensure it is being adapted
Proactively check, operate, and troubleshoot systems
Leverage recommended operations technology to complete and track routines