General Manager (Salaried) - 24E407

Carter's•West Springfield, MA

4d•$61,360 - $82,160

About The Position

As a General Manager of two or more stores, you and the team you lead will be the first face of the brand for growing families. You and the team you lead will be there to congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits. You’ll coach your teams to reach their potential, to become brand and product experts, and own their careers . What we love about Carter’s: Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, SkipHop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand. We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love? Benefits we love: Schedules that fit your life. Maintaining balance is important to us , which is why your schedule will allow you to focus on all aspects of your life. Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! Advance You Program, which helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language! Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more! The opportunity to build skills and grow as an individual. We provide professional and personal development to help shape your career. Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a short while or a long-term career, you will grow at Carter’s.

Requirements

A positive and solutions-oriented mindset
Effective and professional verbal and written communication skills
Demonstrated leadership and supervisory skills inclusive of leading, directing, and executing multiple tasks at once
Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
Minimum of 5 years of retail or related management experience leading direct reports
A high school diploma or GED
Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
Stand or walk for extended periods of time; climb up and down a ladder
Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week

Responsibilities

Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team
Foster a positive, safe, and inclusive work environment for all employees to collaborate and recognize performance to increase employee engagement
Grow leaders through providing direction, delegation, and investing in their development
Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program in multiple locations (2 or more)
Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
Build customer loyalty through directing and coaching the teams on the benefits of customer participation in our Loyalty programs, including credit
Execute Company’s direction on merchandising and operations; manage payroll and budgets
Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
Seamlessly lead and integrate an omni-channel experience, ensuring teams are trained on the tools available
Reduce loss through a consistent level of customer service, education, and operational controls

Benefits

Schedules that fit your life.
Maintaining balance is important to us , which is why your schedule will allow you to focus on all aspects of your life.
Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more!
Advance You Program, which helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language!
Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more!
The opportunity to build skills and grow as an individual.
We provide professional and personal development to help shape your career.
Development programs to help you grow in your current role and beyond.
Whether you’re looking to join us for a short while or a long-term career, you will grow at Carter’s.

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