General Manager

Rad Power Bikes Inc•Salt Lake City, UT

6h•$64,000•Onsite

About The Position

Rad Power Bikes, North America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America. We are the first mover in the omnichannel retail space for personal mobility products, and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000 customers, leading a revolution in low carbon mobility. We are looking for RADICAL people to join our team: Results-Driven, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning. We are seeking a Retail General Manager to oversee our retail store located in Salt Lake City, Utah. This is a complex role managing a team of Sales and Service leadership to ensure strong collaborative results. The salary for this role is $64,000.

Requirements

5+ years of experience working as a senior or multi-unit Retail Manager in a high-paced, specialty, complex environment leading different business groups
Ensure our retail stores are living by the company’s mission, vision, and values with a clear focus on the Customer Experience
Effective at building and maintaining relationships including direct team members, peers, cross-functional team leads and executive leaders.
Proven track record with people development through mentorship, coaching, and use of competency-based leadership behaviors. Ability to inspire and align diverse teams to achieve a common goal.
Strong business acumen and drive for results to meet or exceed goals, key performance indicators, company initiatives and P&L ownership. Experience in forecasting volume and inventory management based off changing business trends
Ability to plan and execute retail promotions, local store marketing and community engagement
Oversee and provide Sales and Service Department Leadership Teams with training, coaching and development. Ensuring that company resources and SOP’s are properly leveraged to achieve operational excellence
Demonstrate aptitude with LEAN principles or The Toyota Way, Kaizen, and Continuous Improvement
Strong communication skills, and experience working cross functionally with multiple departments
Bachelor's Degree or equivalent work experience
Impeccable written and oral skills
Confident explaining complex topics and policies to a variety of people
Eager to learn, driven by curiosity, and can assimilate and retain information within ambiguity to guide priorities and decision making
Comfortable handling multiple priorities throughout the day in a dynamic and active environment
Proven leadership ability, a people leader with bias for action to collaborate and problem solve as a team to deliver results
Proven track record of recruiting, training, and retaining diverse and complex multifunctional and technical teams
Flexible schedule to meet the needs of the business, including nights, weekends and holidays

Nice To Haves

Experience working in big box retail is preferred
Working knowledge of bikes and how they function (particularly ebikes) & up-to-date understanding of local ebike regulations
Experience working with Shopify, Google Suite and Zendesk
Certification in LEAN Six Sigma

Responsibilities

Led a team of Retail and Service Supervisors to ensure delivery of a consistent, unrivaled customer experience through high output and collaboration from their teams of assembly, sales and service specialists
Championed a culture of safety by ensuring the highest standards in shop practices, training, regulatory compliance, and operational procedures to protect both team members and customers
Inspired and focused your store on metrics and deliverables from both Retail and Service business segments to meet or exceed organization expectations
Been responsible for overall health of your business, including but not limited to standard P&L line items such as overall sales, labor and inventory management, budgeting adherence, and overall 4-wall profitability
Partnered with Retail Operations and Supply Chain teams about inventory, product movement and product updates
Led a team to assemble and service ebikes to the Rad Standard in accordance with safety and sales demand
Facilitated the implementation of new LEAN best practices, helped launch critical reporting, and increased efficiency in Assembly and Service operations
Assisted with Quality Assurance by being a critical part of the quality assurance listening program
Generated local and original grassroots marketing/event programming to increase community engagement, sales opportunities and trainings
Hosted on-going leadership development, with consistent touch-points and follow up, to continuously maintain and grow a robust team of Retail and Service Leadership with respect to succession planning
Spent time leading on the sales floor through MOD segments to ensure coaching and development of our GEARS customer journey, and to maintain an understanding of your customer and business