General Manager Park Place Prime

Casino and•Atlantic City, NJ

12d

About The Position

Ensures that all aspects of the assigned outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relations skills and ability to market the outlet. Be open minded to new ideas and suggestions so that you are learning something new every day.

Requirements

Strong leadership, communication and supervisory skills.
Basic knowledge of all phases of restaurant management.

Responsibilities

Schedules all dining reservations for the room and may serve special guest when required.
Ensures proper services and authorizes adjustments to checks in the event of a legitimate guest complaint.
Ensures that food is prepared and served according to the desired portions and quality specifications.
Advises customer on selection of food and beverage items. Supervises all dining room personnel within dining facility.
Assists with the training of new employees, ensuring all policies and procedures are followed for providing proper service to customers in the outlet.
Maintains records of personnel performance, dining room labor costs, and other expenses as to China, glass, flatware, and current departmental time log.
Schedules monthly food service employee meetings to ensure correct execution of restaurant policies.
Schedules all room personnel in accordance with the Operations Management Systems, staying within 2% of standards hours and cost.
Responsible for department budget and CER’s.
Has working knowledge of union rules and regulations.
Ensures adherence to all Board of Health standards.
Ability to interact and coordinate work with other departments.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Conveys positive energy and enthusiasm focusing on the guest interaction.
Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.
Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including policies, procedures, department goals and business strategy.
Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
Other Duties as assigned