General Manager

Umpqua Admin Services Corp.•Roseburg, OR

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About The Position

Roseburg Country Club is seeking a dynamic, experienced hospitality driven General Manager to lead all aspects of our private county club operations. The General manager will be responsible for delivering an exceptional member experience, overseeing daily operations, managing financial performance, and building a high performing team. This individual will serve as the face of the club, and work closely with the Board of Directors to execute the club's vision and strategic goals.

Requirements

A bachelor’s degree in business administration, management, hospitality management, hotel and restaurant management, or a related field is preferred; extensive relevant professional experience may be considered in lieu of formal education. Advanced degrees or professional certifications are a plus.
Minimum of three to five years of senior management experience in a private club environment, with significant experience in the hospitality industry, including golf course, resort, hotel, restaurant, retail, or sports management.
Demonstrated success in membership growth, retention, and revenue development.
Strong financial and business acumen, including knowledge of accounting and financial management principles such as the Uniform System of Accounts, financial analysis, budgeting, cash flow forecasting, audits, capital project financing, compensation and benefits administration, internal controls, and long-range financial planning.
Proven people leadership skills, including employee relations, organizational development, labor relations, performance management, and the ability to foster a healthy work-life balance while maintaining high performance standards.
Working knowledge of facilities and building management, including preventive maintenance, insurance and risk management, capital renovations and remodeling, contractor oversight, energy and water resource management, housekeeping, security, and laundry operations.
Exceptional oral and written communication skills, with the ability to engage effectively with the Board of Directors, members, staff, community partners, and external stakeholders.
Strong negotiation and presentation skills, with the ability to represent the Club professionally and persuasively in a variety of settings.
Demonstrated leadership style that balances strategic vision with hands-on operational management.

Responsibilities

Foster a culture of hospitality, professionalism, and excellence throughout the club
Ensure an exceptional and consistent experience for all members and guests
Actively engage with members, respond to feedback and build strong relationships
Lead, mentor and develop department heads and staff
Oversee all club operations, including golf, food and beverage, events, member service, swimming pool and facilities
Ensure all departments operate efficiently and in alignment with club standards
Develop, implement, and monitor annual operation budgets, financial forecasts and long-term capital plans
Lead continuous improvement initiatives to enhance service, quality, operational performance, and member satisfaction
Maintain compliance with all regulatory, safety, health and industry standards
Partner with the Board of Directors to develop and execute the clubs long and short-term strategic plans.
Guide and assist the Board of Directors in the development of objectives, goals, policies and programs
Identify opportunities to strengthen the club's brand, reputation and competitive position.
Drive innovative plans to grow membership and member engagement
Maintain positive and productive relationships with members, guests, employees, community partners, government entities, and industry organizations.
Develop and implement marketing and business development strategies to increase revenue and increase membership.
Represent the Club within the community and serve as a visible ambassador for Roseburg Country Club.
Promote the Club as a premier destination for golf, dining, recreation, and events.