General Manager | Full-Time | Stormont Vail Events Center

Oak View Group•Topeka, KS

1d•$130,000 - $155,000

About The Position

The General Manager is responsible for the efficient, professional, and profitable operation of the Stormont Vail Events Center. This individual oversees every managerial, full-time, and part-time position, ensuring full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing day-to-day business operations, the General Manager proactively seeks new revenue sources, both on and off the property. This role pays an annual salary of $130,000-$155,000 and is bonus eligible

Requirements

Bachelor’s degree or equivalent experience.
Minimum 5-7 years management experience in the venue industry.
Proven history in sales, business development, and community engagement, preferably in hospitality or event management.
Demonstrated experience in collaborating with public entities, highlighting an understanding of public-private partnerships and the ability to align venue operations with community needs.
Strong leadership skills with the ability to develop and mentor teams, foster a positive work environment, and drive performance in a fast-paced, event-driven setting.
Proficiency in financial management, including forecasting, budgeting, revenue analysis, and fiscal responsibility in a public or semi-public setting.
Expertise in venue operations, including food service, sales, event management, and customer service, with a focus on innovation and continuous improvement.
Proven ability to develop and implement strategic plans, marketing initiatives, and creative solutions to drive venue growth and community impact.
Experience in measuring, reporting, and improving Key Performance Indicators (KPIs) to stakeholders in a public-facing role.
Demonstrated success in attracting and managing a diverse portfolio of events, from local gatherings to large-scale conferences or performances.
Effective communication, negotiation, and conflict-resolution skills, with the ability to build and maintain relationships with diverse stakeholders.
Experience in crisis management, developing contingency plans, and creating a safety-first culture for large-scale events and venues.
Proven ability to navigate complex regulatory environments and ensure compliance with relevant local, state, and federal regulations.
Track record of successfully implementing innovative technologies and practices to enhance venue operations and guest experiences.
Experience in capital improvement projects, including planning, budgeting, and overseeing renovations or expansions.
Demonstrated cultural competence and commitment to promoting inclusion in event programming and staffing.
Proven ability to stay current with industry trends and leverage emerging opportunities in the event and hospitality sectors.
Experience in sustainable event management and implementing environmentally friendly initiatives.
Proficiency in computer applications, including Microsoft Office, POS systems, and timekeeping systems.
Strong analytical skills, including the ability to calculate complex math functions and make data-driven decisions.
Ability to work independently and make sound business decisions quickly under pressure.
Unwavering commitment to the highest standards of integrity, professionalism, ethics, and confidentiality.

Responsibilities

Ensure legal, efficient, professional, and profitable operation of the Stormont Vail Events Center.
Develop and maintain a strong strategic partnership with the Shawnee County District (LPFD), including regular communication and collaboration on venue goals and community impact.
Serve as the primary liaison with The District ensuring alignment with The District’s operational vision for the venue.
Foster a culture of excellence among staff, encouraging creative problem solving and exceptional customer service.
Develop an effective leaderships team through clear guidance, mentorship and support including structured performance evaluations, and professional development opportunities.
Ensure all financial reports are accurately presented to all stakeholders. This includes budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements.
Execute and continually refine jointly developed Key Performance Indicators (KPIs), regularly reporting on progress to the LPFD and implementing strategies for improvement.
Implement sustainable practices and support local vendors and talent.
Lead innovation in event offerings, food and beverage services, and operational efficiency to enhance guest experience and drive venue growth.
In partnership with The District, create opportunities for community engagement within the Event Center and on the entire 13-acre property.
Establish and maintain relationships with vendors, suppliers, clients, and the local business community to ensure smooth operations, customer satisfaction,
Spearhead marketing initiatives in collaboration with event organizers, local partners, and The District to increase visibility of Stormont Vail Events Center and attract diverse events.
Manage conflict resolution, mediation, arbitration, and labor negotiations when applicable.
Author, review, and amend policies, procedures, and contracts as required, authorizing terms that align with venue and community interests.
Evaluate sales and purchasing data to identify trends, optimize costs, and inform strategic decisions.
Ensure quality maintenance standards across all aspects of the facility and operations.
Review and assist in the development of menus, marketing plans, and event strategies that showcase local talent and businesses.
Collaborate with The District in supporting the Topeka business and hospitality community, participating in local initiatives, and positioning the Event Center as a key driver of economic growth.
Stay informed about industry trends and best practices, continuously seeking ways to improve the venue's offerings and operational efficiency.
Develop and implement strategies to attract a diverse range of events that cater to various community interests and drive economic impact.
Ensure exceptional customer service at all levels, fostering a reputation for the Stormont Vail Events Center as a premier venue in the region.