General Manager - Full Service Hotel & Convention Center

PCH Hotels & Resorts•Montgomery, AL

About The Position

This is an exciting opportunity to join the executive team at the award-winning Renaissance Montgomery Hotel & Spa at the Convention Center located in downtown Montgomery, AL. Montgomery is the capitol city of Alabama and home to significant government, military, manufacturing, insurance, and financial services industry. Located along the Alabama River in central Alabama, the Montgomery region is a highly-desirable place to live, work, and play. The region boasts a very affordable cost of living, temperate climate, and easy access to coastal, mountain, and urban destinations within just a few hours drive. The property includes 342 luxury rooms, a 9,000sqft European spa, full-service restaurant outlets, a rooftop pool, and fitness center. The General Manager and executive team of the Renaissance Montgomery Hotel & Spa also manage the Montgomery Performing Arts Center and the Montgomery Convention Center. The Convention Center includes 140,000sqft of meeting space and attached parking deck. The Montgomery Performing Arts Center (MPAC) is a state-of-the-art 1800 seat venue that attracts a variety of concerts, Broadway touring shows, and other local, regional, and national entertainment. The property is managed by PCH Hotels & Resorts with corporate headquarters in Mobile, AL. PCH is routinely recognized as one of the top Marriott management company partners in the full-service/resort business segment. PCH Hotels & Resorts is an award-winning management company, most recently recognized for the third year in a row among the Best Companies to Work for in Alabama – and the ONLY hospitality company to be included in this prestigious list. Our Culture: Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers. PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do! You belong here. Join the PCH Hotels & Resorts family, where we care for people first. The General Manager's primary goals are to serve as the primary strategic business leader of the hotel by overseeing all aspects of the hotel's operation, including guest and associate satisfaction, managing human resources, driving financial performance, generating sales and revenue, and delivering a return on investment to both PCH and ownership. This role is responsible for leading the hotel's leadership team and developing and implementing hotel-wide strategies and brand service strategies and initiatives. A crucial part of this role is building strong relationships and serving as the principal interface with ownership by engaging in proactive communication, setting and managing expectations, and delivering solid business results.

Requirements

Proven General Manager or Senior Hotel Leader Experience
Demonstrated success leading a full-service, upscale or luxury hotel with significant operational complexity (e.g., convention, resort, or multi-outlet properties), including accountability for guest satisfaction, associate engagement, and financial performance.
Strong Commercial & Financial Acumen Experience managing large operating budgets , interpreting financial statements, driving profitability, and partnering with ownership to deliver consistent ROI through disciplined revenue, expense, and cash-flow management.
Convention, Group, or Multi-Use Facility Expertise Background overseeing group-driven or convention-focused operations , including close collaboration with sales, revenue management, event services, and external stakeholders; experience with attached or adjacent venues (convention centers, performance venues, or civic assets) is highly desirable.
Executive-Level People & Culture Leadership A track record of building, developing, and retaining high-performing leadership teams , fostering accountability, succession planning, and a culture aligned with brand standards and people-first values.
Brand-Driven, Owner-Facing Leadership Experience operating within a major branded environment (preferably Marriott ) and serving as the primary interface with ownership , balancing brand compliance, management company priorities, and owner expectations.

Responsibilities

Set and lead the overall business strategy for the property, aligning with Marriott and PCH priorities to deliver exceptional guest experiences and strong financial performance.
Drive results through data-informed leadership , analyzing performance trends, anticipating challenges, and making decisive, well-resourced business decisions.
Build, inspire, and lead a high-performing Executive Committee , fostering collaboration, accountability, innovation, and calculated risk-taking.
Champion brand standards, safety, and operational excellence , ensuring a well-maintained, secure, and guest-ready environment at all times.
Serve as the visible face of the hotel , actively engaging with guests, customers, and associates to gather feedback and resolve issues.
Lead a culture of service excellence , translating guest insights and satisfaction data into meaningful operational improvements.
Attract, develop, and retain top leadership talent , building a strong succession pipeline and investing in leader development.
Partner closely with Sales and Revenue leaders , aligning strategy, leveraging Marriott and PCH demand engines, and capitalizing on market opportunities.
Maintain strong market and competitive awareness , introducing innovative ideas that strengthen positioning and long-term relevance.
Deliver disciplined financial stewardship , managing performance to budget, understanding cash flow, and driving sustainable profitability.
Build trusted, long-term owner partnerships , balancing owner ROI expectations with brand and management company priorities.
Represent the property within the community , strengthening local partnerships and identifying growth opportunities.

Benefits

Commensurate Executive Base Salary + Executive Incentive Eligibility
Comprehensive Health Insurance – Medical, Dental, Vision, as well as both FSA and HSA options
401K with Company Match
Paid Time Off to include Vacation, Personal, Sick, & Holidays
Executive-level benefits, including discounted Hotel, Spa, Golf, Retail, and Food & Beverage
Tuition Reimbursement Program, PCH University & Professional Development Series, and more!

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