General Manager

Elite Construction Solutions LLC•Ellisville, MO

just now

About The Position

Who is Elite: Elite Construction Solutions is a premier nationwide exterior contractor, dedicated to setting new industry standards through innovation, technology, and exceptional service. Our mission is to deliver unique and memorable experiences to all we encounter while elevating the benchmark for exterior construction and restoration. Job Summary: The General Manager (GM) owns the daily execution, financial performance, and customer experience within their assigned territory. This role leads sales, operations, and field teams to deliver operational excellence, consistent profitability, and 5-star customer experiences aligned with Elite’s values of Performance, People and Passion. The GM is the primary execution leader—translating regional strategy into results by driving disciplined operations, strong sales performance, technology adoption, and a high-performance culture.

Requirements

High School Diploma or GED required
Proven experience leading sales and operations high performing teams in home improvement
Strong understanding of sales, production, and financial fundamentals
Ability to manage and understand a P&L required
Ability to drive and grow sales revenue
Strong communication, problem-solving, and conflict-management skills
Proficiency with CRM systems, reporting tools, and Microsoft Office
Ability to travel within assigned territories up to 50%
Strong person-to-person communication and lead generation skills
Customer-focused mindset with a competitive, results-driven approach
Valid driver’s license with acceptable MVR; frequent field travel required
Strong problem-solving and critical-thinking abilities
Ability to handle objections and conflict professionally and courteously
Excellent verbal, electronic, and written communication skills
Reliable, self-motivated, and accountable to commitments
Flexible and adaptable to changing schedules, weather conditions, and market demands
Ability to utilize technology devices, CRM systems, and basic computer applications such as Microsoft Office Suites

Nice To Haves

Familiarity with roofing, siding, gutters and/or windows products preferred

Responsibilities

Territory Financial & Performance Ownership
Own territory-level revenue, gross profit, and profitability performance
Deliver accurate sales, revenue, and profitability forecasts
Monitor KPIs and financial results; analyze variances and implement corrective actions
Approve weekly payroll and manage material and labor pricing discipline
Operations & Project Execution
Oversee end-to-end project execution from estimate through completion
Manage scheduling, resource allocation, and daily workflow optimization
Ensure material procurement, supplier performance, and crew utilization standards
Establish and enforce operational best practices aligned with corporate standards
Technology & Data Accountability
Ensure disciplined use of Elite CRM and company systems across the territory
Own territory-level data accuracy, timeliness, and workflow compliance
Hold team members accountable for system adoption and training completion
Use dashboards and KPIs to proactively identify risks and performance gaps
Serve as first-level escalation for system issues and coordinate resolution
Team Leadership & Talent Development
Recruit, onboard, and develop sales, operations, and field leadership
Set clear expectations, conduct performance reviews, and coach for results
Build a high-performance, engaged culture with strong accountability
Partner with HR on succession planning and bench development
Resolve conflicts professionally and reinforce Elite values
Sales, Client & Market Leadership
Build and lead high-performing retail and insurance sales teams
Execute territory sales strategies aligned with regional priorities
Develop local partnerships with insurance adjusters, agents, and brokers
Support major customer escalations and relationship management
Drive local marketing, community engagement, and brand presence
Quality, Safety & Compliance
Ensure compliance with building codes, safety standards, and regulations
Conduct regular quality and safety audits; implement corrective actions
Maintain required licensing, permits, and insurance documentation
Protect Elite’s brand reputation and customer satisfaction standards
Leadership Expectations & Success Factors
Demonstrates a territory owner mindset with full accountability for results
Uses KPIs and financial metrics to make data-driven decisions
Balances short-term execution with long-term growth discipline
Adapts quickly to changing market conditions
Leads with professionalism, composure, and integrity
Other duties as assigned