General Manager - WoodSpring Suites Winston Salem

Concord Hospitality Enterprises • Winston-Salem, NC

3d

About The Position

Common Oaks Lodging (a division of Concord Hospitality) is seeking an
experienced hotel leader to manage the new WoodSpring Suites Charlotte Airport
Extended Stay Hotel opening late December in Charlotte NC.

The Ideal Candidate:

Organized, detailed oriented and able to lead a winning team of passionate
and service driven hospitality professionals.
Effective in hiring, mentoring and leading a team toward outstanding results.
Versed in sales activities as well as excellent customer service delivery.
Knowledgeable in and able to explain P&L's with budgeting capabilities.

Being a Common Oaks General Manager:

As a General Manager you will be instrumental in hiring, motivating and
rewarding a winning team, and for supporting our company’s mission statement and
embracing our cornerstones.  You will be the liaison with the hotel brand, our
owners, and will be responsible for facilitating a successful business operation
by providing brand training, meeting operational deadlines, and following budget
guidelines. As an Extended Stay General Manager, you are in a unique position to
really lead the team to success. This is not an ordinary General Manager
position, Woodspring Suites General Managers work closely with the team by
assisting them with stripping rooms, laundry, and the front desk shift.

Requirements

• Knowledge of Microsoft Office products.
• Ability to utilize excel to conduct analysis.
• Leadership and management skills.
• Exceptional written and oral communication
• Exceptional organizational skills.
• Ability to effectively handle emergency situations.
• High school diploma or GED
• 4+ years working in customer service
• 1+ year(s) working in a supervisory role
• Cash-handling experience

Responsibilities

• Assist the small but mighty team with stripping rooms, cleaning lobby, doing laundry, & assisting with small repairs.
• Assigns duties to team members and observes performance to ensure adherence to policies and established operating procedures.
• Deliver excellent first impression for all guests and potential guests, ensuring special requests are filled.
• Alongside the General Manager, hire, train, counsel, and develop Team Members to their highest level of success.
• Work with the team to coordinate and provide excellence in housekeeping, maintenance, sales and operations.
• Alongside the General Manager, provide leadership and management to Team Members in conjunction with the company purpose, brand and culture.
• Schedule team members according to business demands and requests.
• Ensure Safety and Security processes and procedures are in place and utilized.
• Manage financial processes and responsible for secure cash handling and processing procedures.
• Offers assistance to our guests and provide concierge service regarding hotel and the community.
• Complete guest functions up to and including answering phones, guest check in/check out, room
• keys issuing, information on services, and assisting guests to rooms upon arrival.
• Document and follow up all work orders in a timely manner.
• Take action to solve guest problems or complaints using appropriate service recovery guidelines.
• Responsible for cleanliness of all guest impression areas (public spaces) of property, up to and including front office areas, public restrooms, fitness room, hallways, stairwells, entry ways, vending, parking lot, exterior and interior trash, windows and doors.
• Monitor and control front office supplies and amenities.
• Ensure continual training and development for all Guest Service Reps.
• Generate leads and report to General Manager.
• Routinely conduct property/security walks.
• Perform all front office duties including training outlines, accounts receivables, and daily reporting.
• Remain highly visible on property and readily available for all guests at all times.
• Protect confidential information for team and guests.
• Perform all laundry duties.

Benefits

• Medical / dental / vision plan after 7 days
• Complimentary life insurance with options for enhancements, ST/LT disability offerings
• 401K plan with company match
• Training & development and career advancement opportunities.
• Our own Leadership Development Course (LDIII) immerses our GMs in the full culture of the company and provides a strong understanding of the tools and resources available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees