General Manager

JCPenney • Antioch, CA

1h • Onsite

About The Position

The General Manager contributes to profitable sales growth by executing the overall store strategy. This includes leading and engaging the team, managing company merchandise and operational excellence, training and developing associates, and executing sales-building programs. The role involves modeling, coaching, and holding the team accountable for outstanding customer service, engaging with associates and customers, and conducting store walkthroughs for pricing/signing accuracy. The General Manager will also analyze sales and expense data to identify opportunities, communicate business objectives and performance, strategically drive sales, improve store consistency around key performance metrics, and participate in peer group discussions. Team development responsibilities include providing in-the-moment coaching, maintaining performance notes, addressing performance gaps, enhancing leaders' execution abilities, utilizing recognition and rewards, and motivating teams to align with company strategy. The role also involves leading Specialty Businesses like Salon Manager/Beauty Manager/Supervisors and engaging related teams, analyzing sales and expenses to drive performance. Finally, the General Manager supports shrink and safety initiatives and is expected to consistently meet established performance standards, including sales, service, profit, productivity, and attendance.

Requirements

• Minimum of 5 years retail leadership experience
• Bachelor’s degree or equivalent work experience
• Prioritizes Customer - Focuses team efforts on meeting the needs of the external and internal (associate) customer, including the need for work-life balance and well-being
• Takes Accountability - Holds team accountable for performance, celebrates wins and empowers individuals to take responsibility for their work and pride in their accomplishments
• Produces Results - Motivates and challenges associates to work hard, smart, and outside of traditional hierarchies to attain a shared purpose
• Works Collaboratively - Creates a culture of inclusion and collaboration, actively supporting teamwork and team spirit

Responsibilities

• Contributes to profitable sales growth by executing the overall store strategy
• Leads and engages the team
• Manages company merchandise and operational excellence
• Trains and develops associates
• Executes sales-building programs
• Models, coaches, and holds team accountable for outstanding customer service
• Engages with both associates and customers to enhance interactions
• Conducts store walkthroughs for pricing/signing accuracy
• Analyzes sales and expense data to identify opportunities
• Communicates business objectives and performance to the team
• Strategically drives sales through store walkthroughs and leadership interactions
• Improves store consistency around key performance metrics
• Participates in peer group discussions to address business trends
• Provides in-the-moment coaching for associates
• Maintains performance notes and takes action on performance gaps
• Enhances each leader's execution abilities and team development
• Utilizes recognition and rewards to reinforce positive behaviors
• Motivates associates/teams to align with the company's strategy
• Leads Salon Manager/Beauty Manager/Supervisors and engage related teams
• Analyzes sales and expenses to drive performance and improvements
• Supports shrink and safety initiatives
• Consistently meets established performance standards, including sales, service, profit, productivity, and attendance

Benefits

• Eligible for bonus under the Management Incentive Plan
• Competitive benefits package including medical/dental/vision
• Term life insurance
• Paid vacation/holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Eight paid holidays during the calendar year (for associates eligible for paid vacation)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager