General Manager

Elevate Entertainment Group•San Marcos, TX

10d

About The Position

Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. The Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, and Elevate Rewards. The organization offers a broad slate of activities including movies, bowling, games, and private event hosting. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun. Job Description The General Manager is a brand ambassador of Elevate Entertainment Group’s dine-in and traditional theaters, bowling, virtual reality, food and beverage, and gaming operations. They are also responsible for coordinating events and strategizing ways to create new avenues for revenue and maximizing sales to achieve Elevate Entertainment goals. They also provide leadership and development to the management and team members with the goal of creating a professional and safe work environment that gives everyone the tools they need to succeed.

Requirements

Proven leadership and motivational skills
Strong written and verbal communication skills
Strong decision-making skills
Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
High guest satisfaction expectations and focus
Resourceful problem-solving skills
Self-motivated and results driven
Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
Bachelor’s Degree in hospitality, management or related field preferred
Minimum 5 years of dining theater, entertainment center or restaurant operations management experience in high-volume operation
Minimum 3 years of F&B management experience in a high-volume management role ideally with full-service bar and kitchen
Proven track record of operational excellence
Required state alcohol-server and Manager ServSafe Certification required
Availability to work during holidays, nights, and weekends with increased hours during peak times
Prolonged periods of standing, walking, climbing stairs
Must be able to lift 50 pounds at times

Responsibilities

Trains, coaches and develops cast members in their specific job functions
Interviews, hires and evaluates cast members
Prepares administrative reports and special reports for senior management/corporate office
Responsible and accountable for cash handling procedures and policies to avoid discrepancies
Inspects building (including parking lot and lawn), and equipment conditions
Initiates repair and maintenance on building, property and equipment according to company policy
Organizes and conducts team meetings and training sessions
Controlling costs, including all direct operating expenses; purchasing and ordering inventory and other supplies needed for daily operations
Monitoring risk management as it pertains to venue, i.e., team member and guest safety, loss prevention, emergency situations, and the proper handling, reporting and investigating of accidents.
Ensuring cast members meet EVO Entertainment guest service standards by performing daily opening, closing, operational, and administrative duties and proper staffing in each area
Working effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners
Performs other related duties as necessary or assigned