General Manager, MAJE @ Woodbury Commons, Central Valley, NY
About The Position
SMCP, home to renowned brands Sandro and Maje, embodies Parisian elegance with a commitment to accessible luxury, high-fashion designs, and sustainability. Operating in over 47 countries, SMCP is financially stable and experiencing significant growth, guided by an experienced senior leadership team. The company culture emphasizes engagement, inclusivity, and corporate social responsibility, with ambitious sustainability goals set for 2030. SMCP offers collections that blend timeless Parisian style with a contemporary edge, appealing to individuals who value both style and sustainability. As a General Manager, you will bring leadership, vision, and an entrepreneurial spirit to your boutique, fostering a dynamic and client-centric environment. With a people-first approach, you will develop a strong business strategy focusing on People, Product, and Planet, guiding your team through empathy, empowerment, and expert coaching. This role involves owning the business, creating strategies to drive key performance metrics, building long-term client relationships, and ensuring seamless store operations, from talent recruitment and development to high-level clienteling and operational expertise.
Requirements
- 2-3+ years of prior supervisory experience, preferably in luxury retail management.
- Prior merchandising experience.
- A natural leader with strong coaching, communication, and people development skills.
- Passionate about client relationships and creating a high-touch, personalized shopping experience.
- Results-driven and strategic in decision-making, with a focus on achieving KPIs.
- A strong recruiter who attracts top talent to build a high-performing team.
- Achieve talent acquisition targets including open to hire percentage and hiring speed.
- Achieves staff turnover goals.
- Highly organized, adaptable, and solutions-oriented in managing store operations.
- A brand ambassador who embodies SMCP’s core values and vision for modern luxury.
- Flexible availability, including evenings, weekends, and holidays, is required.
- Fully versed in front and back of house.
Nice To Haves
- Prior experience managing in a commission environment is a plus
Responsibilities
- Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.
- Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.
- Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.
- Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in-store experience and drive customer loyalty.
- Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
- Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.
- Ensure seamless operations across both front and back-of-house, managing processes with precision and attention to detail to optimize store efficiency.
- Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.
- Leverage resources provided by corporate partners, serving as a key liaison between headquarters and your boutique to align strategies and maximize business success.
- Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance.
Benefits
- 50% shopping discount
- Seasonal wardrobe offering
- Seasonal clothing allowance
- Cell phone contribution
- Comprehensive health coverage
- Dental coverage
- Life coverage
- Disability coverage
- Employer-matched 401(k) with immediate 100% vesting
- Paid time off (vacation, holidays, sick time, and personal days)
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support
- MAVEN Family Planning, providing additional support for family planning and wellness
- Extensive product knowledge training
- Industry insights
- Opportunity to earn more through our Monthly and Seasonal Bonus Incentive Plan
- Mentorship and professional development support
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
