General Manager, Laguna Beach

AvantStay • Laguna Beach, CA

3d

About The Position

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

Summary
AvantStay, a fast-growing, venture-funded company in the booming short-term rental industry, is seeking a General Manager for the designated market. The ideal candidate will be a strategic, operationally-minded leader with a knack for growth, relationship-building, and an unyielding commitment to delivering world-class, tech-enabled experiences for our customers.
Must reside within a short drive of our vacation rental properties in the designated area.

Requirements

• 5+ years of business management experience in operations, strategy, technology, business development, or a similar area. Experience in a rapidly changing environment or a start-up is a plus.
• Proven track record of driving growth and building relationships in a market.
• 2+ years of property management or hospitality management experience.
• Excellent interpersonal skills, with a demonstrated ability to negotiate and execute smart partnerships.
• Data-driven decision-making and sound business judgment.
• Ability and availability to work weekends, holidays, and with a flexible work schedule to fit current business needs.
• Reliable car and a valid driver’s license. Must reside within a short drive of our vacation rental properties in the designated area.
• Excellent self-management skills, with the ability to prioritize and deliver work to meet tight deadlines and work in a fast-paced environment.
• Fluency in English is required.

Nice To Haves

• Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation are a plus.

Responsibilities

• Drive growth in the market through effective management of owner relationships, sourcing vendors, and building new partnerships with local businesses.
• Identify and generate homeowner sales leads through various channels, including online platforms, social media, and networking events.
• Act as the primary point of contact for property owners, providing timely communication and reviewing owner statements.
• Develop and execute local marketing strategies and user growth campaigns targeted at owners, consumers and partners.
• Collaborate cross-functionally with teams across the organization to communicate product and process needs to continually improve AvantStay's services in the market.
• Develop a deep understanding of the market to guide strategic decisions and initiatives.
• Lead a team of local personnel, investing in their development and coaching them towards successful execution of their roles.
• Oversee daily operations, including sourcing and managing vendors and services, managing contracts, and ensuring that the AvantStay properties in the market are efficiently managed and guest-ready quickly.
• Act swiftly to handle and resolve property issues, ensuring minimum downtime and maximum guest satisfaction.
• Drive continual improvements in guest and homeowner experiences, proactively resolving issues to ensure satisfaction.
• Monitor compliance with AvantStay standards and regulations, conducting regular inspections of properties as necessary.
• Coordinate and/or oversee housekeeping or routine rental maintenance tasks to ensure all homes are guest ready.
• Participate in the "On Call" rotation for market support after hours.

Benefits

• Competitive base salary dependent on your skills and experience, plus bonus/commission for each homeowner referred to AvantStay
• Health/dental/vision insurance
• Employee Assistance Program
• 401K retirement savings plan
• Sick leave and a generous PTO policy, including volunteer and quarterly mental health days
• Discounted stays at our properties
• Perks at work
• Fitness Reimbursement
• Mileage Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees