Senior Manager: General Manager (Breckenridge, CO, US)

Vail Resorts • Breckenridge, CO

40d

About The Position

The General Manager will have the rare career opportunity and expectation to lead an exciting curated brand in the exclusive Breckenridge market, through aligned stakeholder vision including Vail Resorts and Gravity Haus. This position is the coveted chance for a General Manager to operate a complicated and competitive semi-independent hotel and membership community in one of North America's top mountain destinations. This journey will include leading The Gravity Haus, Breckenridge through direct oversight of all lodging operation. The General Manager is accountable for all aspects of the property including day-to-day operations, oversight of all staff and staffing, customer satisfaction, member community satisfaction, property maintenance and appearance, IT related elements of property, alignment and follow up in all matters of Health and Safety and meeting all internally and externally agreed- upon standards. Accountable for all operating costs, budgets, forecasts, strategic planning, and other KPIs. We provide Epic Service by creating memorable experiences and emotional connections with the team, our guests, and our members. Success in this position is exhibited by strong financial performance, a well-maintained property, highly engaged employees and guest and member satisfaction at elevated standards of service and community. Accomplishment of required tasks as outlined will require year-end goals be met such as driving financial results, promoting positive cultural environment, building community, seeking and acting towards constant improvements, financially ensuring profitability. You will be accountable to demonstrate exceptional strategic leadership in both long-term and short-term planning and strategy development in order to deliver outstanding overall performance. Delivery of Experience and Culture Blueprints for service of internal and external guests and related programming will be required while assuring appropriate operating profit and achieving property standards to meet brand expectations. Accountability to driving property room rate and occupancy strategies will ensure successful balance of profit margins. A strong understanding of P&L statements and balance sheets is mandatory. In addition, brand standards, members programs and brand programs, partnerships and amenities are an integral part of hotel operations for both guests and employees - as such, applicants must be able to demonstrate fluency in operating a an elevated level of service, in a highly seasonal resort setting. Brand standards and adherence to an established experiential blueprint will be critical expectations from the outset. Successful background required in the leadership and oversight of all aspects of full service hotel operations including rooms operations and property maintenance. Experience as a General Manager is beneficial. Of utmost importance is the ability to aid in all of the above through the productive alignment and management of critical stakeholders inclusive of hotel ownership group, management company, brand, members and employees

Requirements

• Bachelor's Degree - Required
• 5-8 years lodging and hospitality experience required, with specific experience luxury and brand environments as well as in growing and developing senior leaders.
• Proven experience and passion for providing excellent service.
• Exemplary verbal and written communication skills in English required.
• Ability to read, comprehend and write complex correspondence and effectively communicate with guests and employees using diplomacy and tact is required.
• Valid Colorado Driver License and ability to complete a Motor Vehicle Report on hire is required.
• Proficiency with Microsoft Office applications required - proficiency with property management software and property maintenance software preferred.

Nice To Haves

• Previous Hotel, Assistant General Manager or General Manager experience highly advised.
• Proficiency with property management software and property maintenance software preferred.

Responsibilities

• Meet and exceed customer and member expectations as measured by brand scoring metrics through proactive lodging, food and beverage, retail, fitness programming, group/conference management and relations
• Develop and execute property strategic plan along with departmental leaders
• Exhibit keen financial acumen, creating and managing departmental budgets, including forecasting, variances and top-tier revenue management
• Work closely with Revenue Management, Reservations, and Group Sales teams to maximize revenue and occupancy, ensuring the hotel is consistently positioned as top 2-3 performing hotels in market
• Collaborate with other General Managers in-resort as well as leaders across the brand to resolve challenges and provide seamless Experiences of a Lifetime for guests, members and employees
• Critical thinker with property-based, brand, member community, total resort, divisional and enterprise- wide priorities always in practice
• Provide brand ambassadorship of Gravity Haus culture and happenings to Vail Resorts community. Functional brand expertise expected
• Recruit, interview, hire, coach, and develop leaders. High level of accountability, communication and personnel management required in order to maintain only luxury/elevated level talent
• Support guest and member recovery opportunities across all platforms (in person, social, survey feedback, owner feedback) as necessary through both short term resolution and long term strategic action planning
• Strong connection to all staff expected with ability to balance administrative duties of office and willingness to assist in operations when necessary
• Complete processes as appropriate and act as a liaison with other company functions and departments, including but not limited to: Accounting/Finance, Human Resources, Payroll, Sales, Workers Comp, Revenue Management, Purchasing, Engineering, Conference Services, and Marketing. Provide leadership and support of highly centralized company culture.
• As the leader of the property, champion a diverse, inclusive and equitable culture
• Additional duties as required

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Number of Employees: 5,001-10,000 employees