General Manager

Everstory Partners • New Castle, PA

13d • $75,000 - $85,000

About The Position

Please note: This is a single General Manager position responsible for overseeing multiple locations within our Pennsylvania market. This role includes leadership across Erie County Memorial Park, Castleview Memorial Park, and Greenlawn Burial Estates, among others, and requires regular travel between sites. Additionally, the base salary range for this role is $75,000 to $85,000, along with a performance-based bonus plan tied to cemetery and/or funeral revenue results.

Why Everstory
At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make
As a General Manager, you are a unique blend of a seasoned operator and a natural people leader with experience managing a diverse group of functions and departments for a designated portfolio of cemetery and funeral home locations. This leader is hands on and able to hire and motivate a winning team by role modeling honest communication and, integrity and a collaborative attitude. A savvy business leader with acumen, you will measure operational performance by the numbers, identifying underperforming metrics and generating strategic solutions in order to drive profitability and meet or exceed operational goals. You have a passion for promoting service excellence by implementing best-practices, establishing priorities and providing support and guidance in order to successfully service our families. In this role you will also:
Be responsible to take full ownership of all aspects of your portfolios daily operations, including full P&L responsibility in order to facilitate growth within your markets.
Achieve or exceed budgeted sales and profit levels. Review financial results against monthly and quarterly budget goals to ensure efficient operations and that all expenditures and costs remain within budgeted and cost guidelines. Takes a proactive approach to correct any deviation from financial budgets and performance.
Act as an example of excellent customer service standards for internal and external customers by taking responsibility for escalated customer issues and working to provide timely and satisfactory resolution to complaints or problems.
Provide motivational leadership to teams to accomplish goals and objectives while working within company guidelines.
Facilitate weekly managers meeting to review staffing, development, and training needs and discuss operating and sales plans, objectives and results.
Proactively recruit, hire, train and retain in accordance with companys standards, programs and materials.
Write and conduct timely performance reviews, create individual development plans, and provide regular follow up to ensure completion of goals. Provide ongoing follow-up, training and coaching to assist team members in achieving developmental objectives
Manage merchandise and property inventory for each location within designated portfolio.
Influence and manage relationships with vendors to ensure effective partnership in addressing needs for location or customers.
Ensures compliance with workplace health and safety standards and plans
Select and purchase all necessary material for operations within budgetary guidelines using approved vendors.

Requirements

• Strong combination of business operations, quality, continuous improvement, process development and management experience to provide unique business solutions.
• Ability to establish and maintain trust with all stakeholders customers, business partners, investors, and coworkers will be key in this essential role.
• Experienced in developing effective methods of handling location issues including internal and external customer complaints and issues.
• Excellent customer service skills.
• Experience leading and developing teams high performing teams.
• Prior experience managing multiple departments within multiple locations.
• Consistently practice a pro-active approach, understanding urgency and prioritizing getting tasks appropriately.
• Excellent oral and written communication skills.
• Bachelors degree in business in Business or related; or equivalent professional experience
• Minimum five (5) years of experience in management and personnel supervision.
• Prior experience with client-facing service operations with a strong track record of process/operations field leadership and experience running complex operations of varied workflows and disciplines
• General understanding of basic accounting principles; specifically, budgeting procedures.
• Must possess a valid driver’s license and access to a personal vehicle. Mileage reimbursement is provided for travel associated with job duties.
• This position requires availability to work some holidays, evenings and weekends as needed.

Nice To Haves

• Previous Cemetery/Funeral Home Management experience is strongly preferred.

Responsibilities

• Be responsible to take full ownership of all aspects of your portfolios daily operations, including full P&L responsibility in order to facilitate growth within your markets.
• Achieve or exceed budgeted sales and profit levels.
• Review financial results against monthly and quarterly budget goals to ensure efficient operations and that all expenditures and costs remain within budgeted and cost guidelines. Takes a proactive approach to correct any deviation from financial budgets and performance.
• Act as an example of excellent customer service standards for internal and external customers by taking responsibility for escalated customer issues and working to provide timely and satisfactory resolution to complaints or problems.
• Provide motivational leadership to teams to accomplish goals and objectives while working within company guidelines.
• Facilitate weekly managers meeting to review staffing, development, and training needs and discuss operating and sales plans, objectives and results.
• Proactively recruit, hire, train and retain in accordance with companys standards, programs and materials.
• Write and conduct timely performance reviews, create individual development plans, and provide regular follow up to ensure completion of goals. Provide ongoing follow-up, training and coaching to assist team members in achieving developmental objectives
• Manage merchandise and property inventory for each location within designated portfolio.
• Influence and manage relationships with vendors to ensure effective partnership in addressing needs for location or customers.
• Ensures compliance with workplace health and safety standards and plans
• Select and purchase all necessary material for operations within budgetary guidelines using approved vendors.

Benefits

• Base salary pay with a performance-driven bonus plan tied to cemetery and funeral revenue
• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Career Advancement and Training
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager