General Manager

Drive Automotive Services•Longmont, CO

15d

About The Position

Drive Automotive Services operates 40 + full-service auto repair locations in 5 states. Our brands are Service Street, Pride Auto Care, Kerry’s Car Care, Aloha Auto Care, Elite Auto Repair, Pioneer Automotive, Cinco and Fulshear Tire and Auto. Our locations specialize in top-of-the-line automotive repair and maintenance for all makes and models. Our company is looking for a qualified General Manager. The General Manager’s overall responsibilities are to maintain the performance of store assigned too. This will include but not limited to sales, goals, forecasting, reporting, hiring, training, customer service relations. Managing inventory, supplies, employees, employee record management.

Requirements

Proficiency in Microsoft Office and Automotive Repair Software.
Excellent verbal and written communication skills, follow up skills, and attention to detail.
Excellent interpersonal skills with the ability to interact well with different levels of employees and customers
Knowledge of automobile repair with ability to read and interpret technical manuals
Ability to identify issues and offer resolutions to customer automobile repair needs and communicate effectively with the customer
Good understanding of management practices and techniques
Minimum 2 years of experience managing a store, or management experience
Minimum 2 years of sales/customer service experience

Nice To Haves

If in GA or TX emissions/state certification preferred

Responsibilities

Ensure that store/shop is neat, clean, safe, and maintained environment.
Ensure customers are assisted with any inquiries they may have, either by phone or in person in a professional friendly manner
Oversee and when necessary, may perform customer service functions including walk arounds of customer vehicles and services related to automobile repairs.
Oversee and when necessary, document repair orders thoroughly and follow through ticket/customer completion to the end
Remain proactive communication with Automobile Technician for status updates to be a part of any changes that need to be communicated with customers.
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
Perform opening and closing procedures and bi-weekly timekeeping procedures
Provide timely communication with employees of changes, promotions, goals, scheduling, and other necessary communication with employees
Follow all safety protocols by ensuring employees are wearing applicable PPE (personal protective equipment)
Ensure all employees remain current with all OSHA training and other applicable training assigned
Follow all established procedures (phone scripts, documentation, ordering of parts, customer signature policy, disciplinary policy etc.), provide coaching and training.
Team Leadership: Provide leadership and guidance to team including training and hiring.
Review and approve timeclock punches, schedules, payroll, reports, and daily business and sales.
Oversee the day-to-day operations of business (which includes, but not limited to customers, employees, vehicles, reports, scheduling, building) and addresses needs based on the needs of the business
The ability to engage/motivate employees, train, discipline, coach, performance evaluations, and lead and manage shop
Deliver on commitments/follow-up when applicable (customers and employees)
Work with multiple computer systems for reports, data, processing, ordering, and employee Hires and train employees
Must be able to work safely in a noisy area with exposure to gasoline vapors and other automobile fluids
Must be able to bend, stretch, kneel, lift, and squat to perform repairs and inspections
May be required to work long hours and multiple days based on business needs