General Manager

Amusement Technology LLC•Orange Beach, AL

14d

About The Position

The General Manager oversees all aspects of a standalone arcade’s operations, including financial performance, team development, guest experience, and facility upkeep. This role manages staffing, scheduling, hiring, performance evaluations, disciplinary actions, inventory, and expense control. The General Manager works with Human Resources for recruitment and manages cash flow, daily deposits, and monthly financial close, collaborating with the CFO on financial reporting and related queries. The role requires exceptional leadership, collaboration, and independent decision-making skills.

Requirements

Ability to safely lift, push, and pull up to 50 lbs with or without assistance
Ability to stand, bend, kneel, squat, and work on feet for extended periods
Ability to work indoors required in a retail entertainment environment
Excellent customer service skills with a professional and positive demeanor
Strong leadership, communication, organizational, and time-management skills
Ability to maintain confidentiality and exercise sound judgment
Ability to read, write, and communicate effectively in English
Moderate experience with standard administrative computer skills and programs (Microsoft Office or equivalent)
Minimum 5 years of management or direct leadership experience
Experience in arcade, entertainment, hospitality, retail, or restaurant operations
Demonstrated experience in labor and expense management, inventory control, cash handling, and financial accountability
Flexible availability including days, nights, weekends, and holidays
The leadership role is exempt and requires on-call and schedule flexibility

Nice To Haves

Extensive experience with point-of-sale or Business Management Systems a plus

Responsibilities

Oversee daily operations of the arcade to ensure efficient, consistent, and guest-ready performance
Ensure compliance with all applicable safety, health, and regulatory requirements typical of a brick-and-mortar entertainment business
Maintain the interior, exterior, and surrounding grounds of the facility to high cleanliness and presentation standards
Coordinate and prioritize facility and equipment maintenance to minimize downtime and operational disruption
Ensure completion and accuracy of operational paperwork including payroll, facility logs, and internal reports
Act as the highest on-site authority for all operational decisions
In conjunction with Human Resources, lead interviewing, hiring, onboarding, scheduling, performance management, and disciplinary actions for all staff
Directly manage Shift Managers and key leaders, ensuring accountability and consistent execution
Build schedules that align labor with business demand while controlling costs
Establish clear expectations, coach performance, and address issues promptly and professionally
Lead by example with visible leadership presence and strong guest-facing engagement
Own labor performance, ensuring labor percentages meet or exceed established targets
Actively manage overtime, staffing efficiency, and schedule optimization
Control operating expenses and ensure spending aligns with approved budgets
Identify and execute cost-control opportunities without compromising guest experience or operational integrity
Oversee inventory management for merchandise, redemption items, and operational supplies
Ensure accurate ordering, storage, tracking, and reconciliation of merchandise and prizes
Manage game payout settings and redemption ratios to meet company targets
Monitor shrink, loss, and inventory variances and take corrective action as needed
Own daily cash management processes including tills, safes, change funds, reconciliation, and bank deposits
Ensure accurate cash handling controls and timely resolution of variances
Oversee and complete monthly financial close activities in accordance with corporate timelines
Review financial results, identify variances, and provide clear explanations
Partner with the CFO and finance team to support audits, reporting requests, and operational finance questions
Maintain strong internal controls to safeguard company assets and ensure financial integrity
Ensure a consistently high-quality guest experience through clean facilities, fully operational games, and professional service standards
Personally handle escalated guest concerns and ensure effective, timely resolution
Monitor guest flow, engagement, and dwell time to maximize satisfaction and revenue
Establish service expectations and hold teams accountable to execution